A lot of good ideas, I started my life as a diesel mechanic, and went to management, then to technical writing and now E-learning developer. In the beginning grammar wasn't important, now it is my life. I have two thoughts about the article. First, technical writing is very dry and to the point. Not sure that a little personal talk doesn't help in e-learning. As long as the point is clear and concise. The second is, I have purchased a text to voice program. It's great to hear what I have written. It helps get the grammar down and find mistakes. Then I turn it over to at least two readers in my office. One that has no idea what I am talking about, and one that is a real SME. If it passes them, it's good to print.