Hello Heroes,
Here is the Final Version of Smooth Operator.
Demo:
https://360.articulate.com/review/content/b9289c3b-bddb-44d0-98fe-6eddfa5d90f0/reviewBased on suggestions from the Project Club (https://mygldc.com/posts/project-club-e-learning-heroes-weekly-challenge) I have included a bonus round with scenarios that a front desk receptionist/swithchboard operator might encounter. I also track the volume of calls and call accuracy. And you can print a certificate.
The game puts the learner in a Game Show environment where they try to direct calls to the proper extension. Accomodations are made for people with various needs including removing distractions, naration, hiding the clock, and more.
The members of the GLDC reminded me that we shouldn't just have a game for entertainment's sake, it should serve a business purpose.
This game could, in about 5 minutes, determine an employees attention to detail and observation skills (either listening and typing or viewing in closed captions and typing a response).
For those with different vision abilities, you could still collect call volume and accuracy scores and make determinations based on people who are simularly situated.
The ability to print a certificate, provides a record of achievement and also a benchmark for future attemps.
Links to the three challenges building up to this version are included in the outro to the show but I also include them here.
Storyboard:
https://360.articulate.com/review/content/58aa8bdc-9c20-439b-b22c-18277b9e3d9c/reviewElements, Design, Prototype:
https://360.articulate.com/review/content/99f45a4b-e3ae-4a07-818a-79315a914e7d/reviewProduction and Development:
https://360.articulate.com/review/content/e38282ce-6e21-4f2c-b3d1-b40a5dd7685b/reviewI am always open to comments and suggestions on how I can make my submissions better.
Have a great day!