I read something in this site the other day while learning about the Review Tool that talked about use of the 'mention' (@name)strategy in Comments and Replies.
Can the "mention" feature in the Review Tool>Comment function be used with stakeholders who do not have an Articulate ID or who have not already entered into the review process with their first comment (and provided email)?
For Example: I tried to use 'mention' in a Reply to a reviewer's Comment, where the reviewer used the 1st name only of someone else in the company who was NOT previously provided the link. I tried to use 'mention' like this: @cgorilla@companyname.com.
I checked with "cgorilla" and he was not notified via email of my attempt to draw him into the fray.
You can certainly use @ to mention someone who does not have an Articulate ID. The key is that the person has to comment first. Then you can @ their email address in which they'll receive an email notification of any mention. Here's a quick Peek to walk you through!
And just a pro-tip that the Allow users without Articulate IDs to comment option will need to be checked.
Can we mention folks using @emailaddress.com? It's time consuming to have to go through a lot of steps if I could just tag someone to look at a slide real quick (without having had to email them first separately).
As Katie's video demonstrates above, the @ tag is not going to work until the user is a part of the conversation in Review. You do not have to e-mail them if you have other ways of sharing the link for them to easily access.
Hello. 10 months later and I have the same issue. It's too time-consuming to have to send them the link and ask them to comment and then remember what the heck I wanted to tag them on.
I apologize this has been a time-consuming task! As Leslie mentioned above, we do offer two ways to allow users to comment on Review 360 whether or not they have an Articulate ID.
If this practice changes in the future, we'll report back to this discussion with an update.
Is there any update on @mention? As a reviewer, I want to include a writer from another project for her views. Sometimes even a SME. The utility of Review is not fully utilised by asking them to add a comment first.
Would like to add my vote for this. It's a big hassle to get someone you need to tag to first go and submit a comment of their own. I've been instructing these people to just add a simple "test" comment. But that's kind of like:
Me: "Hey Joe, I need to call you. But please call me first and leave a short voicemail. Then I'll be able to call you."
Joe: "Don't you already have my number? Why can't you just call me?"
Me: "I do have your number...but, my phone won't make outgoing calls to anyone who's never left me a voicemail."
I would like to see this feature implemented-where a reviewer doesn't have to comment first in order to be tagged. Sometimes there are several SMEs. A comment is made by one, and another SME needs to review. I can't @ to ask to review the prior comment or someone can't ask someone for their feedback since they haven't commented. The current function is more of a Review "only if" option.
Thanks for sharing that you'd also like to see this feature in Review 360! I've added your voice to the request for the ability to mention and add additional reviewers from the comment section.
We'll update this thread if it makes it into our feature roadmap!
14 Replies
Hi, Brad! Great question 🌟
You can certainly use
@to mention someone who does not have an Articulate ID. The key is that the person has to comment first. Then you can@their email address in which they'll receive an email notification of any mention. Here's a quick Peek to walk you through!And just a pro-tip that the Allow users without Articulate IDs to comment option will need to be checked.
I hope this helps!
Can we mention folks using @emailaddress.com? It's time consuming to have to go through a lot of steps if I could just tag someone to look at a slide real quick (without having had to email them first separately).
Hi Shannon,
As Katie's video demonstrates above, the @ tag is not going to work until the user is a part of the conversation in Review. You do not have to e-mail them if you have other ways of sharing the link for them to easily access.
Hello. 10 months later and I have the same issue. It's too time-consuming to have to send them the link and ask them to comment and then remember what the heck I wanted to tag them on.
Hi Shannon!
I apologize this has been a time-consuming task! As Leslie mentioned above, we do offer two ways to allow users to comment on Review 360 whether or not they have an Articulate ID.
If this practice changes in the future, we'll report back to this discussion with an update.
The Peek video link is not working for me. Looks like it has been deleted. Is this video available anymore?
Hi Alis. I'm sorry for the trouble and appreciate you bringing this to my attention!
I created this new Peek 360 recording to demo using
@to mention someone who does not have an Articulate ID.Let me know if you have any questions!
Is there any update on @mention? As a reviewer, I want to include a writer from another project for her views. Sometimes even a SME. The utility of Review is not fully utilised by asking them to add a comment first.
Hi Anjana,
No updates yet. At the moment, the person will still have to comment on the content first, and then you'll be able to utilize the @mention feature.
We'll let you know in this discussion if anything changes!
Would like to add my vote for this. It's a big hassle to get someone you need to tag to first go and submit a comment of their own. I've been instructing these people to just add a simple "test" comment. But that's kind of like:
Me: "Hey Joe, I need to call you. But please call me first and leave a short voicemail. Then I'll be able to call you."
Joe: "Don't you already have my number? Why can't you just call me?"
Me: "I do have your number...but, my phone won't make outgoing calls to anyone who's never left me a voicemail."
I would like to see this feature implemented-where a reviewer doesn't have to comment first in order to be tagged. Sometimes there are several SMEs. A comment is made by one, and another SME needs to review. I can't @ to ask to review the prior comment or someone can't ask someone for their feedback since they haven't commented. The current function is more of a Review "only if" option.
I'm sorry, but this is not collaborative.
Another request for this feature, please!
Hi Marrit,
Thanks for sharing that you'd also like to see this feature in Review 360! I've added your voice to the request for the ability to mention and add additional reviewers from the comment section.
We'll update this thread if it makes it into our feature roadmap!
This gets my vote as well.