I have a project that contains a lot of videos. But when I try to use the adaptive publish quality, the publish gives an error report as soon as the first video is generated the compression.
Someone having issues with it? I`ve already tryed different format files for my videos, but can`t find anyone that works
I would repeat this issue. I have safety videos with minimal updating each year, this month I tried publishing last year's FEB safety course as this year's FEB safety course with adaptive turned on... our LMS won't even play the course. It opens the first slide and just sits there forever.
Any advice on getting this to work? The adaptive thing seems like a great idea on the surface.
I am having exactly the same issue. I have only 2 short videos in my course, but the slides with the videos won't even load once published to our LMS. Works fine once I uncheck the Adaptive video Quality Option. Unfortunate, as I though this was going to be a great option for our learner's with slower internet connections.
This message bellow got my attention, but I couldn`t solve it
x264 [error]: malloc of size 7088768 failed Error submitting video frame to the encoder [aac @ 07a76cc0] Qavg: 65376.491 [aac @ 07a76cc0] 2 frames left in the queue on closing Conversion failed!
Really sorry you are both running into this issue! I have sent you both an email with a link to upload your Storyline files to us privately. Getting a hold of the .STORY file will allow us to check under the hood and will be super useful for engineering. If you don't see the email in your inboxes please check your spam or junk mail folders.
Regards, Mike Marcos Customer Support Product Liaison
I've sent you an email which should be in your inbox by now (or spam/junk if your email filtered it), with a link to privately share the project file with Articulate. This will be helpful in determining what is causing your course to fail.
24 Replies
I would repeat this issue. I have safety videos with minimal updating each year, this month I tried publishing last year's FEB safety course as this year's FEB safety course with adaptive turned on... our LMS won't even play the course. It opens the first slide and just sits there forever.
Any advice on getting this to work? The adaptive thing seems like a great idea on the surface.
the LMS web server has to support HLS video streaming (-> mime types) for adaptive video
But my problem it is that I cant publish the course, that said I cant even try to upload to a LMS.
perhaps a problem with the file size
if you use adaptive video, the video data are approx. 2.5 the size of the 'normal' compressed video
so the scorm package will be much bigger
I am having exactly the same issue. I have only 2 short videos in my course, but the slides with the videos won't even load once published to our LMS. Works fine once I uncheck the Adaptive video Quality Option. Unfortunate, as I though this was going to be a great option for our learner's with slower internet connections.
ask your LMS admin, if he has enabled HLS video streaming support on the LMS web server
Good to know that the size it is going to be higher, but i cant even publish when the option it is on, the storyline pops a error report window
if the error message appears - please click on the blue text button "information", then a second window will open with more informations
just copy the text from the second window and post it here
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|46b80d90-6ee6-4f15-a292-98c6e955a110</UserId>
<HardwareId>UF381-HHU18-U3VQT-YRP3T-VV3UA</HardwareId>
<Message>Error encoding video:
Command: -y -i "C:\Users\Daniel\AppData\Local\Temp\Articulate\Storyline\5fLcRrgku5f\5nbiOTWVHUC.mp4" -vf scale=1920x1080,setdar=dar=1920/1080 -r 29.97003 -keyint_min 59 -g 59 -sc_threshold 0 -c:v libx264 -pix_fmt yuv420p -c:a aac -b:a 56k -ac 1 -ar 22050 -map 0:v:0 -crf:0 17 -map 0:v:0 -crf:1 23 -map 0:v:0 -crf:2 29 -map 0:a:0 -var_stream_map "a:0,agroup:main,default:1 v:0,agroup:main v:1,agroup:main v:2,agroup:main" -f hls -hls_time 2 -hls_playlist_type vod -hls_flags independent_segments -master_pl_name "main.m3u8" -hls_segment_filename "C:\Users\Daniel\Documents\Adobe\Creative Cloud Files\WIP\RA\Regulamentação Aeronáutica\story_content\video_5nbiOTWVHUC_56_1920x1080.hls\stream_%vdata%06d.ts" "C:\Users\Daniel\Documents\Adobe\Creative Cloud Files\WIP\RA\Regulamentação Aeronáutica\story_content\video_5nbiOTWVHUC_56_1920x1080.hls\stream_%v.m3u8"
Output: ffmpeg version n5.1-6-gffaf606130-20220809 Copyright (c) 2000-2022 the FFmpeg developers
built with gcc 12.1.0 (crosstool-NG 1.25.0.55_3defb7b)
configuration: --prefix=/ffbuild/prefix --pkg-config-flags=--static --pkg-config=pkg-config --cross-prefix=i686-w64-mingw32- --arch=i686 --target-os=mingw32 --enable-gpl --enable-version3 --disable-debug --disable-w32threads --enable-pthreads --enable-iconv --enable-libxml2 --enable-zlib --enable-libfreetype --enable-libfribidi --enable-gmp --enable-lzma --enable-fontconfig --enable-libvorbis --enable-opencl --disable-libpulse --enable-libvmaf --disable-libxcb --disable-xlib --enable-amf --enable-libaom --enable-libaribb24 --enable-avisynth --enable-libdav1d --disable-libdavs2 --disable-libfdk-aac --enable-ffnvcodec --enable-cuda-llvm --enable-frei0r --enable-libgme --enable-libass --enable-libbluray --enable-libjxl --enable-libmp3lame --enable-libopus --enable-librist --enable-libtheora --enable-libvpx --enable-libwebp --enable-lv2 --enable-libmfx --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenh264 --enable-libopenjpeg --enable-libopenmpt --disable-librav1e --enable-librubberband --enable-schannel --enable-sdl2 --enable-libsoxr --enable-libsrt --disable-libsvtav1 --enable-libtwolame --disable-libuavs3d --disable-libdrm --disable-vaapi --enable-libvidstab --enable-vulkan --enable-libshaderc --enable-libplacebo --enable-libx264 --enable-libx265 --disable-libxavs2 --enable-libxvid --enable-libzimg --enable-libzvbi --extra-cflags=-DLIBTWOLAME_STATIC --extra-cxxflags= --extra-ldflags=-pthread --extra-ldexeflags= --extra-libs=-lgomp --extra-version=20220809
libavutil 57. 28.100 / 57. 28.100
libavcodec 59. 37.100 / 59. 37.100
libavformat 59. 27.100 / 59. 27.100
libavdevice 59. 7.100 / 59. 7.100
libavfilter 8. 44.100 / 8. 44.100
libswscale 6. 7.100 / 6. 7.100
libswresample 4. 7.100 / 4. 7.100
libpostproc 56. 6.100 / 56. 6.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Daniel\AppData\Local\Temp\Articulate\Storyline\5fLcRrgku5f\5nbiOTWVHUC.mp4':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42mp41
creation_time : 2022-07-22T14:31:47.000000Z
Duration: 00:00:10.11, start: 0.000000, bitrate: 9797 kb/s
Stream #0:0[0x1](eng): Video: h264 (Main) (avc1 / 0x31637661), yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], 9458 kb/s, 29.97 fps, 29.97 tbr, 30k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : AVC Coding
Stream #0:1[0x2](eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 316 kb/s (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : #Mainconcept MP4 Sound Media Handler
vendor_id : [0][0][0][0]
Stream mapping:
Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264))
Stream #0:0 -> #0:1 (h264 (native) -> h264 (libx264))
Stream #0:0 -> #0:2 (h264 (native) -> h264 (libx264))
Stream #0:1 -> #0:3 (aac (native) -> aac (native))
Press [q] to stop, [?] for help
[libx264 @ 08226380] using SAR=1/1
[libx264 @ 08226380] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 08226380] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 08226380] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=17.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[libx264 @ 08214dc0] using SAR=1/1
[libx264 @ 08214dc0] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 08214dc0] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 08214dc0] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[libx264 @ 08228040] using SAR=1/1
[libx264 @ 08228040] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 08228040] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 08228040] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=29.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[mpegts @ 48c1d340] frame size not set
Output #0, hls, to 'C:\Users\Daniel\Documents\Adobe\Creative Cloud Files\WIP\RA\Regulamentação Aeronáutica\story_content\video_5nbiOTWVHUC_56_1920x1080.hls\stream_%v.m3u8':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42mp41
encoder : Lavf59.27.100
Stream #0:0(eng): Video: h264, yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:1(eng): Video: h264, yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:2(eng): Video: h264, yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:3(eng): Audio: aac (LC), 22050 Hz, mono, fltp, 56 kb/s (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : #Mainconcept MP4 Sound Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 aac
frame= 1 fps=0.0 q=0.0 q=0.0 q=0.0 size=N/A time=00:00:00.23 bitrate=N/A speed=7.65x
frame= 63 fps=0.0 q=0.0 q=0.0 q=0.0 size=N/A time=00:00:02.22 bitrate=N/A speed=4.15x
x264 [error]: malloc of size 7088768 failed
Error submitting video frame to the encoder
[aac @ 0852df80] Qavg: 4392.331
[aac @ 0852df80] 2 frames left in the queue on closing
Conversion failed!
</Message>
<StackTrace> at void ku.a(VideoPublishArgs A_0, a A_1, string A_2)
at IEnumerable<string> ku.f(VideoPublishArgs A_0)
at object ku.EncodeVideoAndGetCacheableItem(VideoPublishArgs e)
at object kx.a(VideoPublishArgs A_0, string A_1)
at EncodeAndSaveResults kx.EncodeAndSave(VideoPublishArgs e)
at EncodeAndSaveResults kv.EncodeAndSave(VideoPublishArgs e)
at a Articulate.Design.Video.Publish.VideoPublisher.a(VideoPublishArgs A_0)
at bwObjectData Articulate.Design.Video.Publish.VideoPublisher.CreateObjectData(VideoPublishArgs e, bool addEvents)
at bwObjectData Articulate.Design.DataModel.Shapes.Controls.Video<TModel>.CreateObjectDataInstance(ObjectDataEventArgs2 e)
at bwObjectData Articulate.Design.DataModel.Shapes.Controls.Video<TModel>.CreateStageObjectDataInstance(ObjectDataEventArgs2 e)
at void Articulate.Design.DataModel.Shapes.Shape<TModel>.CreateStageObjectDataInstance(IPlayerService service, bwStageObject stageObj, bwSlideBase slide)
at bwStageObject Articulate.Design.DataModel.Shapes.Shape<TModel>.GetStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.DataModel.Shapes.Shape<TModel>.Articulate.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable<IPlayerShape> A_0, bwSlideBase A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void s9.p()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>
C:\Users\Daniel\Documents\Adobe\Creative Cloud Files\WIP\RA\Regulamentação Aeronáutica\story_content\video_5nbiOTWVHUC_56_1920x1080.hls\stream_%v.m3u8
publish to a NON cloud folder
storyline has big problems with folder that synchronize while storyline accesses them
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|46b80d90-6ee6-4f15-a292-98c6e955a110</UserId>
<HardwareId>UF381-HHU18-U3VQT-YRP3T-VV3UA</HardwareId>
<Message>Error encoding video:
Command: -y -i "C:\Users\Daniel\AppData\Local\Temp\Articulate\Storyline\5z68ax6gzrj\5nbiOTWVHUC.mp4" -vf scale=1920x1080,setdar=dar=1920/1080 -r 29.97003 -keyint_min 59 -g 59 -sc_threshold 0 -c:v libx264 -pix_fmt yuv420p -c:a aac -b:a 128k -ac 1 -ar 22050 -map 0:v:0 -crf:0 17 -map 0:v:0 -crf:1 23 -map 0:v:0 -crf:2 29 -map 0:a:0 -var_stream_map "a:0,agroup:main,default:1 v:0,agroup:main v:1,agroup:main v:2,agroup:main" -f hls -hls_time 2 -hls_playlist_type vod -hls_flags independent_segments -master_pl_name "main.m3u8" -hls_segment_filename "C:\Users\Daniel\Documents\My Articulate Projects\RA - Storyline output\story_content\video_5nbiOTWVHUC_128_1920x1080.hls\stream_%vdata%06d.ts" "C:\Users\Daniel\Documents\My Articulate Projects\RA - Storyline output\story_content\video_5nbiOTWVHUC_128_1920x1080.hls\stream_%v.m3u8"
Output: ffmpeg version n5.1-6-gffaf606130-20220809 Copyright (c) 2000-2022 the FFmpeg developers
built with gcc 12.1.0 (crosstool-NG 1.25.0.55_3defb7b)
configuration: --prefix=/ffbuild/prefix --pkg-config-flags=--static --pkg-config=pkg-config --cross-prefix=i686-w64-mingw32- --arch=i686 --target-os=mingw32 --enable-gpl --enable-version3 --disable-debug --disable-w32threads --enable-pthreads --enable-iconv --enable-libxml2 --enable-zlib --enable-libfreetype --enable-libfribidi --enable-gmp --enable-lzma --enable-fontconfig --enable-libvorbis --enable-opencl --disable-libpulse --enable-libvmaf --disable-libxcb --disable-xlib --enable-amf --enable-libaom --enable-libaribb24 --enable-avisynth --enable-libdav1d --disable-libdavs2 --disable-libfdk-aac --enable-ffnvcodec --enable-cuda-llvm --enable-frei0r --enable-libgme --enable-libass --enable-libbluray --enable-libjxl --enable-libmp3lame --enable-libopus --enable-librist --enable-libtheora --enable-libvpx --enable-libwebp --enable-lv2 --enable-libmfx --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenh264 --enable-libopenjpeg --enable-libopenmpt --disable-librav1e --enable-librubberband --enable-schannel --enable-sdl2 --enable-libsoxr --enable-libsrt --disable-libsvtav1 --enable-libtwolame --disable-libuavs3d --disable-libdrm --disable-vaapi --enable-libvidstab --enable-vulkan --enable-libshaderc --enable-libplacebo --enable-libx264 --enable-libx265 --disable-libxavs2 --enable-libxvid --enable-libzimg --enable-libzvbi --extra-cflags=-DLIBTWOLAME_STATIC --extra-cxxflags= --extra-ldflags=-pthread --extra-ldexeflags= --extra-libs=-lgomp --extra-version=20220809
libavutil 57. 28.100 / 57. 28.100
libavcodec 59. 37.100 / 59. 37.100
libavformat 59. 27.100 / 59. 27.100
libavdevice 59. 7.100 / 59. 7.100
libavfilter 8. 44.100 / 8. 44.100
libswscale 6. 7.100 / 6. 7.100
libswresample 4. 7.100 / 4. 7.100
libpostproc 56. 6.100 / 56. 6.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Daniel\AppData\Local\Temp\Articulate\Storyline\5z68ax6gzrj\5nbiOTWVHUC.mp4':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42mp41
creation_time : 2022-07-22T14:31:47.000000Z
Duration: 00:00:10.11, start: 0.000000, bitrate: 9797 kb/s
Stream #0:0[0x1](eng): Video: h264 (Main) (avc1 / 0x31637661), yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], 9458 kb/s, 29.97 fps, 29.97 tbr, 30k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : AVC Coding
Stream #0:1[0x2](eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 316 kb/s (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : #Mainconcept MP4 Sound Media Handler
vendor_id : [0][0][0][0]
Stream mapping:
Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264))
Stream #0:0 -> #0:1 (h264 (native) -> h264 (libx264))
Stream #0:0 -> #0:2 (h264 (native) -> h264 (libx264))
Stream #0:1 -> #0:3 (aac (native) -> aac (native))
Press [q] to stop, [?] for help
[libx264 @ 07c20940] using SAR=1/1
[libx264 @ 07c20940] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 07c20940] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 07c20940] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=17.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[libx264 @ 07a53200] using SAR=1/1
[libx264 @ 07a53200] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 07a53200] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 07a53200] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[libx264 @ 07a54600] using SAR=1/1
[libx264 @ 07a54600] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 07a54600] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 07a54600] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=29.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[mpegts @ 46c5c100] frame size not set
Output #0, hls, to 'C:\Users\Daniel\Documents\My Articulate Projects\RA - Storyline output\story_content\video_5nbiOTWVHUC_128_1920x1080.hls\stream_%v.m3u8':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42mp41
encoder : Lavf59.27.100
Stream #0:0(eng): Video: h264, yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:1(eng): Video: h264, yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:2(eng): Video: h264, yuv420p(tv, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:3(eng): Audio: aac (LC), 22050 Hz, mono, fltp, 128 kb/s (default)
Metadata:
creation_time : 2022-07-22T14:31:47.000000Z
handler_name : #Mainconcept MP4 Sound Media Handler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 aac
frame= 1 fps=0.0 q=0.0 q=0.0 q=0.0 size=N/A time=00:00:00.23 bitrate=N/A speed=7.91x
frame= 34 fps=0.0 q=0.0 q=0.0 q=0.0 size=N/A time=00:00:01.20 bitrate=N/A speed=2.27x
x264 [error]: malloc of size 7088768 failed
Error submitting video frame to the encoder
[aac @ 07a76cc0] Qavg: 65376.491
[aac @ 07a76cc0] 2 frames left in the queue on closing
Conversion failed!
</Message>
<StackTrace> at void ku.a(VideoPublishArgs A_0, a A_1, string A_2)
at IEnumerable<string> ku.f(VideoPublishArgs A_0)
at object ku.EncodeVideoAndGetCacheableItem(VideoPublishArgs e)
at object kx.a(VideoPublishArgs A_0, string A_1)
at EncodeAndSaveResults kx.EncodeAndSave(VideoPublishArgs e)
at EncodeAndSaveResults kv.EncodeAndSave(VideoPublishArgs e)
at a Articulate.Design.Video.Publish.VideoPublisher.a(VideoPublishArgs A_0)
at bwObjectData Articulate.Design.Video.Publish.VideoPublisher.CreateObjectData(VideoPublishArgs e, bool addEvents)
at bwObjectData Articulate.Design.DataModel.Shapes.Controls.Video<TModel>.CreateObjectDataInstance(ObjectDataEventArgs2 e)
at bwObjectData Articulate.Design.DataModel.Shapes.Controls.Video<TModel>.CreateStageObjectDataInstance(ObjectDataEventArgs2 e)
at void Articulate.Design.DataModel.Shapes.Shape<TModel>.CreateStageObjectDataInstance(IPlayerService service, bwStageObject stageObj, bwSlideBase slide)
at bwStageObject Articulate.Design.DataModel.Shapes.Shape<TModel>.GetStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.DataModel.Shapes.Shape<TModel>.Articulate.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable<IPlayerShape> A_0, bwSlideBase A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void s9.p()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>
I try it, but stil going error. This is an example of an older version, that isn`t in the cloud folder.
This message bellow got my attention, but I couldn`t solve it
x264 [error]: malloc of size 7088768 failed
Error submitting video frame to the encoder
[aac @ 07a76cc0] Qavg: 65376.491
[aac @ 07a76cc0] 2 frames left in the queue on closing
Conversion failed!
do you have enabled or disabled video compression?
Its automatic and it is gray, so I can`t change.
This post was removed by the author
This post was removed by the author
try to compress your video outsite storyline e.g. with handbrake
preset "Fast" should be ok for a test
import this video in storyline and deactivate Compression
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|46b80d90-6ee6-4f15-a292-98c6e955a110</UserId>
<HardwareId>UF381-HHU18-U3VQT-YRP3T-VV3UA</HardwareId>
<Message>Error encoding video:
Command: -y -i "C:\Users\Daniel\AppData\Local\Temp\Articulate\Storyline\6cTUn8UhTvI\6FHTdGF68KX.mp4" -vf scale=1920x1080,setdar=dar=1920/1080 -r 29.97003 -keyint_min 59 -g 59 -sc_threshold 0 -c:v libx264 -pix_fmt yuv420p -c:a aac -b:a 56k -ac 1 -ar 22050 -map 0:v:0 -crf:0 17 -map 0:v:0 -crf:1 23 -map 0:v:0 -crf:2 29 -map 0:a:0 -var_stream_map "a:0,agroup:main,default:1 v:0,agroup:main v:1,agroup:main v:2,agroup:main" -f hls -hls_time 2 -hls_playlist_type vod -hls_flags independent_segments -master_pl_name "main.m3u8" -hls_segment_filename "C:\Users\Daniel\Documents\My Articulate Projects\Regulamentação Aeronáutica\story_content\video_6FHTdGF68KX_56_1920x1080.hls\stream_%vdata%06d.ts" "C:\Users\Daniel\Documents\My Articulate Projects\Regulamentação Aeronáutica\story_content\video_6FHTdGF68KX_56_1920x1080.hls\stream_%v.m3u8"
Output: ffmpeg version n5.1-6-gffaf606130-20220809 Copyright (c) 2000-2022 the FFmpeg developers
built with gcc 12.1.0 (crosstool-NG 1.25.0.55_3defb7b)
configuration: --prefix=/ffbuild/prefix --pkg-config-flags=--static --pkg-config=pkg-config --cross-prefix=i686-w64-mingw32- --arch=i686 --target-os=mingw32 --enable-gpl --enable-version3 --disable-debug --disable-w32threads --enable-pthreads --enable-iconv --enable-libxml2 --enable-zlib --enable-libfreetype --enable-libfribidi --enable-gmp --enable-lzma --enable-fontconfig --enable-libvorbis --enable-opencl --disable-libpulse --enable-libvmaf --disable-libxcb --disable-xlib --enable-amf --enable-libaom --enable-libaribb24 --enable-avisynth --enable-libdav1d --disable-libdavs2 --disable-libfdk-aac --enable-ffnvcodec --enable-cuda-llvm --enable-frei0r --enable-libgme --enable-libass --enable-libbluray --enable-libjxl --enable-libmp3lame --enable-libopus --enable-librist --enable-libtheora --enable-libvpx --enable-libwebp --enable-lv2 --enable-libmfx --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenh264 --enable-libopenjpeg --enable-libopenmpt --disable-librav1e --enable-librubberband --enable-schannel --enable-sdl2 --enable-libsoxr --enable-libsrt --disable-libsvtav1 --enable-libtwolame --disable-libuavs3d --disable-libdrm --disable-vaapi --enable-libvidstab --enable-vulkan --enable-libshaderc --enable-libplacebo --enable-libx264 --enable-libx265 --disable-libxavs2 --enable-libxvid --enable-libzimg --enable-libzvbi --extra-cflags=-DLIBTWOLAME_STATIC --extra-cxxflags= --extra-ldflags=-pthread --extra-ldexeflags= --extra-libs=-lgomp --extra-version=20220809
libavutil 57. 28.100 / 57. 28.100
libavcodec 59. 37.100 / 59. 37.100
libavformat 59. 27.100 / 59. 27.100
libavdevice 59. 7.100 / 59. 7.100
libavfilter 8. 44.100 / 8. 44.100
libswscale 6. 7.100 / 6. 7.100
libswresample 4. 7.100 / 4. 7.100
libpostproc 56. 6.100 / 56. 6.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Daniel\AppData\Local\Temp\Articulate\Storyline\6cTUn8UhTvI\6FHTdGF68KX.mp4':
Metadata:
major_brand : mp42
minor_version : 512
compatible_brands: mp42iso2avc1mp41
creation_time : 2023-03-19T20:51:50.000000Z
encoder : HandBrake 1.6.1 2023012300
Duration: 00:00:10.09, start: 0.000000, bitrate: 1454 kb/s
Stream #0:0[0x1](und): Video: h264 (Main) (avc1 / 0x31637661), yuv420p(tv, bt709, progressive), 1920x1080 [SAR 1:1 DAR 16:9], 1444 kb/s, 29.97 fps, 29.97 tbr, 90k tbn (default)
Metadata:
creation_time : 2023-03-19T20:51:50.000000Z
handler_name : VideoHandler
vendor_id : [0][0][0][0]
Stream #0:1[0x2](eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 2 kb/s (default)
Metadata:
creation_time : 2023-03-19T20:51:50.000000Z
handler_name : Stereo
vendor_id : [0][0][0][0]
Stream mapping:
Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264))
Stream #0:0 -> #0:1 (h264 (native) -> h264 (libx264))
Stream #0:0 -> #0:2 (h264 (native) -> h264 (libx264))
Stream #0:1 -> #0:3 (aac (native) -> aac (native))
Press [q] to stop, [?] for help
[libx264 @ 083891c0] using SAR=1/1
[libx264 @ 083891c0] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 083891c0] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 083891c0] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=17.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[libx264 @ 0838a480] using SAR=1/1
[libx264 @ 0838a480] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 0838a480] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 0838a480] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[libx264 @ 08375b80] using SAR=1/1
[libx264 @ 08375b80] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 08375b80] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 08375b80] 264 - core 164 - H.264/MPEG-4 AVC codec - Copyleft 2003-2022 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=30 lookahead_threads=5 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=59 keyint_min=30 scenecut=0 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=29.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
[mpegts @ 46300540] frame size not set
Output #0, hls, to 'C:\Users\Daniel\Documents\My Articulate Projects\Regulamentação Aeronáutica\story_content\video_6FHTdGF68KX_56_1920x1080.hls\stream_%v.m3u8':
Metadata:
major_brand : mp42
minor_version : 512
compatible_brands: mp42iso2avc1mp41
encoder : Lavf59.27.100
Stream #0:0(und): Video: h264, yuv420p(tv, bt709, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2023-03-19T20:51:50.000000Z
handler_name : VideoHandler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:1(und): Video: h264, yuv420p(tv, bt709, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2023-03-19T20:51:50.000000Z
handler_name : VideoHandler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:2(und): Video: h264, yuv420p(tv, bt709, progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 29.97 fps, 90k tbn (default)
Metadata:
creation_time : 2023-03-19T20:51:50.000000Z
handler_name : VideoHandler
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A
Stream #0:3(eng): Audio: aac (LC), 22050 Hz, mono, fltp, 56 kb/s (default)
Metadata:
creation_time : 2023-03-19T20:51:50.000000Z
handler_name : Stereo
vendor_id : [0][0][0][0]
encoder : Lavc59.37.100 aac
frame= 1 fps=0.0 q=0.0 q=0.0 q=0.0 size=N/A time=00:00:00.41 bitrate=N/A speed=17.3x
frame= 69 fps=0.0 q=0.0 q=0.0 q=0.0 size=N/A time=00:00:02.69 bitrate=N/A speed=5.09x
x264 [error]: malloc of size 7088768 failed
Error submitting video frame to the encoder
[aac @ 0862c480] Qavg: 65536.000
[aac @ 0862c480] 2 frames left in the queue on closing
Conversion failed!
</Message>
<StackTrace> at void ku.a(VideoPublishArgs A_0, a A_1, string A_2)
at IEnumerable<string> ku.f(VideoPublishArgs A_0)
at object ku.EncodeVideoAndGetCacheableItem(VideoPublishArgs e)
at object kx.a(VideoPublishArgs A_0, string A_1)
at EncodeAndSaveResults kx.EncodeAndSave(VideoPublishArgs e)
at EncodeAndSaveResults kv.EncodeAndSave(VideoPublishArgs e)
at a Articulate.Design.Video.Publish.VideoPublisher.a(VideoPublishArgs A_0)
at bwObjectData Articulate.Design.Video.Publish.VideoPublisher.CreateObjectData(VideoPublishArgs e, bool addEvents)
at bwObjectData Articulate.Design.DataModel.Shapes.Controls.Video<TModel>.CreateObjectDataInstance(ObjectDataEventArgs2 e)
at bwObjectData Articulate.Design.DataModel.Shapes.Controls.Video<TModel>.CreateStageObjectDataInstance(ObjectDataEventArgs2 e)
at void Articulate.Design.DataModel.Shapes.Shape<TModel>.CreateStageObjectDataInstance(IPlayerService service, bwStageObject stageObj, bwSlideBase slide)
at bwStageObject Articulate.Design.DataModel.Shapes.Shape<TModel>.GetStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.DataModel.Shapes.Shape<TModel>.Articulate.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable<IPlayerShape> A_0, bwSlideBase A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void s9.p()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>
I`ve try it in the first video of the training, and still cant go foward
the error appears after this message
next try - rename your course (set a new title without special chars)
C:\Users\Daniel\Documents\Adobe\Creative Cloud Files\WIP\RA\Regulamentação Aeronáutica\story_content\video_5nbiOTWVHUC_56_1920x1080.hls\stream_%v.m3u8
if this not help - what happens, if you import one of your videos into a new emtpy storyline file and publish?
Hello Karen, and Daniel
Really sorry you are both running into this issue! I have sent you both an email with a link to upload your Storyline files to us privately. Getting a hold of the .STORY file will allow us to check under the hood and will be super useful for engineering. If you don't see the email in your inboxes please check your spam or junk mail folders.
Regards,
Mike Marcos
Customer Support Product Liaison
Hello Jerry,
Did Jürgen's suggestion help?
I've sent you an email which should be in your inbox by now (or spam/junk if your email filtered it), with a link to privately share the project file with Articulate. This will be helpful in determining what is causing your course to fail.
All the best,
Mike
In answer to Jürgen's question, yes, our LMS has enabled HLS video streaming.