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TimWaldron's avatar
TimWaldron
Community Member
4 years ago

Animated text randomnly not showing in Preview and Export

Hi,

 

I have been having a problem for several weeks now. 

I have created a course where a lot of text is animated "per paragraph". 

But recently this function appears to be buggy. Especially after exporting a project the animated text seems to suddenly be corrupted.

Sometimes parts of sentences or entire paragraphs simply disappear in preview mode and in exported projects. The are still there on the timeline, but in preview they are invisible.

Once I move them on the timeline and move them back to their original position they reappear in preview. It seems as if the softwarew "forgets" to do a visual render of those elements for some reason. 

I have absolutely no idea what might be causing this problem. Normally it works absolutely fine but occasionally the text just bugs out. I could replicate it on another computer, too. It makes exporting very unreliable, as I never really know if the text was fully exported or not. 

 

Video to demonstrate the problem: https://youtu.be/P0y4F7XsjCw

storyline 360
  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hello Tim!

    Thanks for sharing a video of the issue! It sounds like this is only happening in Slide View. Is that correct?

    It can be difficult to troubleshoot these types of issues without seeing the .story file. Can you share it with us in this discussion or privately in a support case?

  • TimWaldron's avatar
    TimWaldron
    Community Member
    3 years ago

    Hi, sorry for the late answer. Was off work over Christmas. 

    The issue seems to happen in every rendered format. Preview, SCORM-package, Review, etc. 
    I'll start a support case as I can't share the file publicly due to data protection laws. 

    Thanks for the quick response. 

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      3 years ago

      Happy New Year, Tim! 

      I see you're working with my teammate Matthew in a support case, and I've linked it to this discussion. Be sure to keep us in the loop after you follow up with your team so we can keep at this if needed!

  • TimWaldron's avatar
    TimWaldron
    Community Member
    3 years ago

    Happy New Year to you, too!

    I have been talking to my company IT department and apparently there were some issues with Proxy settings and the company network that seem to have occasionally caused failures in Storyline. They fixed something with my computer settings and it seems to be working now. :)

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