Audio clips (narrations) are playing on the wrong slide(s)

Nov 01, 2012

I've been working with this project for a while, now all of a sudden my narrations are mixed up on several slides.  They are correct in the timeline but I guess Storyline is disregarding the timeline...

67 Replies
Nicole Ochs

I am experiencing this problem too, in 2020.  So, still an issue.   Running v3.42.22792.0

I am finding that if I re-publish my audio file and re-add it to storyline then it corrects and plays the file it is supposed to, and then I have to re-do the closed captioning.   This is a huge pain as it's happening on a very large project in which I am already past deadline. :(  

I cannot share some of my file as it contains screenshots of material I am not allowed to share. 

Lauren Connelly

Hi Nicole!

So sorry for the frustration this must be causing! I've started a case on your behalf with our Support Engineers so we can see what the reason for this snag is. I understand that you can't share your file, which I completely understand, and so do our Support Engineers. They'll still be able to assist!

Sue Read

I recently am having the same issue again.  I have worked on 3 different courses and it is a very random occurrence.  In one slide I had 5 layers each with audio.  I initially reloaded all of the individual audio files when the slide played the incorrect audio in preview and published.  I previewed, and it was correct, so I published again.  The audio files were again not correct after publishing.  I then loaded each file, saved the course, closed the software, reopened the software and previewed after each change to ensure each audio file was correctly mapped.  This process affected 4 of the 39 slides in the training content and cost me 1/2 a day in my time.  It appears this issue goes back many years, yet we are still having the issue?  I have the most updated software.  Please have your engineers fix this issue with the software!

Ren Gomez

Hi Sue,

Thanks for chiming back in with your experience, and I'm sorry you keep running into audio clips playing in the wrong slide! With the random nature of the issue, it's been difficult to nail down a cause, but if you have a file worth sharing, I'd like to have our support engineers take a closer look and get more insights.

If you're able to share your .story file, our team would be happy to lend a hand! 

Becca Levan

Hi Terry,

Appreciate you reaching out here, and I'm sorry to hear you're hitting a similar snag.

It's difficult to pinpoint the cause of this without investigating your file, so from here, I'd like to enlist our support engineers to help troubleshoot and get to the bottom of this! 

Feel free to share your file, and our team will be happy to help!

Thomas Steele

This is still going on. I have tried all the above suggestions. Sometimes it works for a short time, but I keep getting two slides with the wrong audio. You would think in nearly a decade, this would have been resolved. I installed Storyline 3 7 months ago. All the updates should have been included by now. This is very frustrating! No, I cannot use 360. No, I cannot send you my project. My work is company confidential and cannot be shared. I'm not doing anything odd or special. I'm just attaching audio to a slide. I haven't had the problem in earlier projects, but once this issue started, it won't go away.

Lauren Connelly

Hi Thomas!

I understand how frustrating this must be! It's helpful to know this occurs as soon as you publish. The quickest way to receive support when these types of issues arise is through a support case.  I've submitted a case on your behalf so that you can work with our Technical Support Engineers directly.

Thomas Steele


Thank you for this response. I tried opening a ticket, but the web form told me it couldn’t verify me, so thank you for submitting on my behalf.

A little more since: I tried importing the entire project into a new story and it looked fine until I published again. Same slides with the same issue.

I created a new story shell. Published it. In the original story, I removed all audio. I also re-ran all the audio through a text to speech program on AWS. Imported the slides. Published again. Then placed all the audio. Published again and it all seems to be working. That was a lot of work, but gives you another clue, perhaps.

Thank you.

Thomas Steele, EdD
Curriculum Developer, Global Learning
AWS Customer Service
Work hard. Have fun. Make history.


Carolynn Bilbee

I've recently started running into this issue with audio in my Storyline files. Sometimes the audio will look and play fine in editing mode but then play incorrectly when published, even after previewing correctly. Other times, it will play incorrectly when editing, though it looks like the correct file. Sometimes copying the audio will correct it, sometimes it does not. Exporting the audio doesn't always work, as sometimes it is correct and sometimes it isn't.  It's very frustrating to be finishing up a project only to have this issue pop up. Has there been any resolution?

Maria Costa-Stienstra

Hi, Carolynn.

I'm happy to help! 

Are you working from a local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior. If it's a local drive, but also syncing with a service such as OneDrive or Dropbox, it can cause a similar effect as a network drive. 

If this is not your scenario, can you share a sample .story file where you are experiencing this issue with our support team?

Joe Tansengco

Hello Michelle,

We're not seeing this behavior happen to a lot of users, so there's a chance that this behavior might be file specific. 

Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at the issue with the audio? We'll delete it when we're done testing!