Audio dropping on two slides in live version of course only

I have a course with two slides where the audio stops in the middle of the slide but the timeline keeps going. It only happens on the live version of the course, and I only experience it in Chrome and Edge.

It doesn't happen in Storyline, on Articulate Review, on Firefox or Internet Explorer, and I'm told it doesn't even happen on the LMS testing site. It only happens on the live LMS site. One issue is that I do not have access to the testing or live LMS, so it is difficult to troubleshoot the problem.

Why might audio be dropping on two specific slides in Chrome and Edge on the live LMS but not in the testing LMS or anywhere else? Thanks.

4 Replies
Leslie McKerchie

Hello Marshall, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing what you are experiencing in your published output.

It looks like Google corrected an issue with media playback in their latest update, Version 92.0.4515.131.

I'm not sure of the update rollout, but be sure to update Chrome when available and let us know if this resolved the issue for you as well.

I do not have any additional information for Edge at this time.