Audio Editor jumping to random positions.
Dec 14, 2021
Pinned Reply
Hello Everyone!
I wanted to share some great news! We are no longer seeing this bug that caused the audio play head to jump view when using the space bar to toggle audio while in zoom mode.
Please make sure that you are using the current version of Storyline 360 (3.72.29699.0).
To confirm or update your version of Storyline 360:
- Launch the Articulate 360 desktop app on your Windows machine.
- Click the drop-down arrow next to Storyline 360 and select Other Versions.
- Here you will see the current version being used, or have the option to update.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
19 Replies
Thanks for reaching out and sharing the helpful screenshot, Tim!
Looks like you've encountered a bug we have logged with our team, and we'll be sure to update you in this discussion once we have an update.
I appreciate you taking the time to let us know about this, and I'm so sorry if this is slowing you down!
Hi Tim,
I hardly use the space bar for pausing in the audio editor, so just tried now and cannot replicate the behaviour you describe (if I am understanding correctly). I paused using the space bar, then clicked in the waveform and nothing jumped. I was able to play again from that point, and then pause again, click the waveform and select a section of the wave, etc. and found no issues.
It sounds like a bug, maybe? Are you able to share your file in case anyone here can take a look?
Hi, thanks for helping. I just tested it again - the error only seems to occur when you are zoomed in.
I uploaded a video file to show the problem:
https://youtu.be/c_9qmQsNrOo
I'm afraid sharing the file is problematic due to German privacy laws. But if needed I can try and reproduce the error on a blank course and upload it.
Ah yes, I see now, and I am able to replicate. Becca has logged this as a bug, so hopefully it will be resolved soon.
Thanks!
Hi Veronica,
it has been 4 months now and sadly there doesn't seem to have been any improvement in the buggy audio editor. I am seriously confused as to why the bug has not been fixed yet.
I would appreciate an update on the planned patch release date for this bug.
Hey Tim,
Appreciate your frustration, for sure.
Unfortunately, I am not in a position to provide this information--I am a community member just like you :)
An Articulate staff may come in here and comment, or, you could also contact support to see if there is any movement.
Sorry I can't help more
Oh, sorry, I wasn't aware of that. Thanks for the fast response, though. :)
Good idea, I will contact support directly.
By the way, is there any way to directly invite an Articulate Staff member to a thread?
haha, all good, the Hero tag is deceptive.
Becca, above, is staff so she might pop in, good luck!
Hello Tim!
Our team is currently working on other fixes for upcoming releases, so this one hasn't been prioritized just yet! But when it does, I'll be sure to update this discussion!
FYI, this is still a problem as of the most recent update on this date. Still very frustrating.
Seriously, SL is an authoring app. I suggest editing your audio in an app designed to edit audio, like Audacity. It may involve a couple of extra clicks, but will save a lot of time, and a ton of frustration.
@Walt Then why is that feature even available? It makes no sense to have an utterly unusable tool to make SIMPLE edits without having to jump through external applications, generating more files, and reimporting. SL needs to fix this bug.
Exactly. This feature was not flagged as an experimental Beta-feature, but sold as part of a B2B-oriented software package for professional content creators. So it seems reasonable to expect a product that actually works - or at the very least is fixed in a timely manner. I can't believe that this well known and documented bug is still there after 10 months.
I'm actually slightly speechless...
Hi Lauren,
when can we expect a full fix of the faulty audio editing tool? I would appreciate a clear timeline for when the fix will be released, as we have been waiting way too long.
I presume, that we can expect a full fix within less than a year of reporting the bug, so I am looking forward to a guaranteed release date at the end of Q4 2022.
Thanks a lot for your help.
Hi Tim,
Good news! I just got word that this bug will be fixed in this quarter's update! This conversation will be updated when that update is released.
Thanks for checking in on this!
Great, thanks a lot! :)
Hello Everyone!
I wanted to share some great news! We are no longer seeing this bug that caused the audio play head to jump view when using the space bar to toggle audio while in zoom mode.
Please make sure that you are using the current version of Storyline 360 (3.72.29699.0).
To confirm or update your version of Storyline 360:
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
That's great news!