Background Image Blurry

Hey there, Steven. It sounds like you are formatting the slide background with a picture, rather than adding the picture directly to the slide's timeline. Is that correct?

If you can create a sample slide or two to share with me, that would be super. You can share it publicly here, or send it to me privately by uploading it here.  I'll delete it when I'm done troubleshooting. 

Hi Crystal,

I am experiencing the same issue as Steven was 3 years ago. I am required to add the image as a background, and unfortunately inserting it as am image on the slide master instead of the background won't suffice. Are you able to assist me here?

Hello Sevana, 

One common reason for a blurry image is a mismatch between the resolution of an image and the slide size of a Storyline 360 project file. You can check out the article below for our best practices for high quality media files: 

• Storyline 360: Best Practices for High Quality Images and Videos

If the resolution of your image file isn't too far off from the size of the slide, would you be willing to upload a copy of your project file here or in private by opening a case so we can see what's going on? We'll delete it afterwards. 

Hi Joe,

I believe the image size is the same, so not sure what the problem may be. Here is a sample of the file. Thanks in advance for investigating. 

your slide size (720x540)  is to small - the background pictures are exported with size 720x540 Pixel

with slide size 1440x1080 the result

if you start your training on a normal HD monitor the second version looks much more better

Jürgen

Thanks Jürgen, appreciate your reply. Sorry, just to clarify, what would your recommendation be here? 

if you want better image quality you have to resize the the slide size

that your Slide Size

try doubling the Slide Size

Jürgen