Blurry Graphics

I have a similar issue Becca. I am saving a file at 1920x1080, placing it on the same size canvas in Storyline, and it is a .PNG. None of the above fixes worked.

Obviously the zooms I added cause severe blurring too is why this is a problem for me. Attached are the .png at normal resolution, keeping clarity as I zoom in. Then the storyline that is not.

Thank you for sharing your files, Kory!

I see the blurriness you're describing, so from here, we'll want our support engineers to step in to take a closer look. I've opened a support case on your behalf, and you'll see an email from one of my teammates soon!

Thanks for the reply Becca! 

Unfortunately, no success with any of those tips, so I will submit a support case. 

All the best, 

Steph 

Thanks, Steph. I'm glad to see that Dexter is working with you directly.

I have same blurriness issues with pictures that are high resolution, and now come out looking very mediocre. Image export is set to high. Preview shows them blurry too.   Attached screen shot of published slide and original picture.

Hi Steph

I'm having exactly the same (new) problem with blurry image text in particular.

Did you get anywhere in solving it?

Mark

Hi Mark, 

Not exactly. 

The support team basically said it's Chrome that's the issue and highlighted that it's better quality in Firefox...which doesn't really help! So, unless we advise all clients to use Firefox (not going to happen haha!), I'm stuck with blurry graphics. 😢

What browser are you using, out of curiosity? 

Steph

I'm using Chrome. Images are blurry in Preview which has nothing to do with browser.  Problem seems to be recent. I am going to try Nov 2nd release, as the previous release (Oct 26th) had problems (hover state would flash) forcing me to revert to Sept 28th release.

Completely agree Mark - it's not a browser issue.  

Just tested it in 28 Sept 21 (3.56.26219.0) version and it's considerably better. 

I'm awaiting a response from the support team. Will keep you posted! 

The Nov 2nd release hover state is STILL broken.  Layer flashes on hover and trigger doesn't work. This is a standard Harmony content slide. Attached is the (sad) story. I reverted to Sep 28th release but images are still blurry....grrr

Oh no, Mark! I'm sorry you've hit this issue while trying to avert another one!

I've opened a support case on your behalf so one of our support engineers can take a closer look at those images. Stay tuned; we'll reach out via email soon with the next step!

P.S. You probably already spotted this, but this article shares tips on how to get those images to look sharper: Best Practices for High-Quality Images and Videos.

Hi Becca

I'll be amazed and impressed if you solve this issue for me, when it seems all others who have the same issue are still waiting for a solution. I have of course read all the best practices etc and to be honest it's insane that a graphics platform like Storyline wouldn't just let users insert any picture and resize it etc. Anyway like all the others before me, none of those "fixes" actually fixes anything.  The closest I came was a piece arguing that Storyline itself was resizing images maybe 90% or something and this caused the soften/blur of all graphics, most noticeable on text. As you can probably tell, I'm super frustrated....

Update. Support has confirmed "it is possibly a bug" (and supplied the boilerplate "this is how we prioritize"). So no surprises and no solution in sight for any of us.

Hi Mark,

I'm glad at least that yours has been identified as a bug. I just keep hitting a brick wall. 

I guess I'll just have to send courses out with blurry graphics. 🤷‍♀️ 

I think I've hit the same brick wall as now everyone from customer happiness has gone quiet....

Becca, are you doing anything to try and help solve this issue?

Hello Mark!

Our team was unavailable during the US holiday. I checked on the case that Becca submitted on your behalf, and it looks like Renato is working with you directly. He'll be in touch via email.

Hi Lauren

Renato WAS looking at this, and confirmed within 5 minutes that it was a bug. That was 10 days ago, with no further communication despite emails and post on this channel. Feeling abandoned.

Hi Mark,

I'm sorry to see that you're feeling abandoned. I see that Renato did respond to your inquiry.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

"We’ll look at how many customers the bug affects and how seriously those customers are impacted."

What's the answer to this question then Leslie, can we have some transparency on the forum?

Hi Mark,
I appreciate the follow-up, and I understand the frustration, but we're not able to share any concrete updates at this time. It is currently in the early stages of review. 

To help you plan, it's unlikely to be fixed in the next couple of updates.

Since you have a support case, we'll notify you as soon as we have news to share. 

"it's unlikely to be fixed in the next couple of updates."

Is this because only a few people are affected, or because it's difficult to fix the problem?

The reason behind that is that we've already prioritized other features and fixes for upcoming releases. 

I give up