Can't figure out how to remove automated scroll bar appearing in Accessibility Text

Any solutions?

Hi Adam, and thanks for reaching out!

Are you experiencing the same thing as Christian? I looked into their support case, and it seems our team was able to replicate the issue if the text didn't fit in the textbox. The first troubleshooting step recommended was to try choosing the Expand height in the Autofit section.

With your permission, I'd like to take a look at your file to investigate what's going on. You can upload it here or share it privately with our team in a support case. We'll delete it from our systems once troubleshooting is complete.

Unfortunately, neither option solves the problem 100%.
If I do Expand height I still get a scrollbar if the text is too long.
If I do Expand width I get scrollbars when the text is too tall...
Overflow Handling -> Allow text to overflow does not work for me at all.
The problem is with presentations after translations (using the export tool) or importing slides from PPT.
Sometimes I have 10-20 such scrollbars per slide....
The only solution is to expand each window manually.
I have gone through all the options and it is simply a bug, an inconvenience of the program.

I've been looking for a solution for a year now becouse it's really costing me a lot of work, so much so that I've started testing other programs like "Lectora" :(

Hi Adam, 

Thanks so much for sharing what you have done to troubleshoot. You've tried a lot, and I understand how frustrating it is to have the scrollbar behave this way.

Since we aren't able to recreate the issue, would you mind sharing your project file or a screen recording of this behavior? I have opened a support case on your behalf and emailed you an upload link where you can share your .story file or a screen recording. This will help our Support Engineers better understand what you're experiencing and help us determine what the fix is. 

You are in great hands with our Support Engineers! They'll respond as soon as possible. 

I've got what I believe is the same problem. It seems to have appeared when I turned on the accessibility text feature. However, the scrollbar is associated with a shape object, not a text object. So my shapes now have scroll bars--which makes no sense. Scrolling the scroll bars doesn't move anything in the screens. 

Hi Robert,

I'm sorry you're having issues with scroll bars appearing in your graphics! I wasn't able to reproduce your experience using my own file. I would love to troubleshoot this for you! Would you be willing to share your file here or with our support engineers privately in a support case?

Thanks for reaching out!

Done

Hello . . . I'm having the same issue! 

I would like to reverse all of the "Display Accessible Text by Defualt" functionality.
Please help . . I can provide a file for review if necessary!

Hi Charles,

Thanks for reaching out! Yes, it would be helpful if you could share your Storyline file with us so we can look at what you have set up. You may also share it with us privately by sending it along here. We'll delete it when we're done testing!

I don't have scroll bars but text is now running off the page or over the top of buttons after doing the Upgrade Project text....and this was in response to support advice to fix the problem. Has not fixed anything and looks like we are going to have to manually update and review 30+ files because of an upgrade. So frustrating.

Hi Matthew,

Sorry to hear about your experience. 

If you're experiencing issues with how your project is being displayed when previewed and published after upgrading the project text, please open a case with our support team here so we can take a closer look at what's happening.

Hi, I am also having trouble with scrollbars appearing on shapes on several of my slides. I've tried the suggested solutions stated above, but have not been successful. Would it be possible for a Storyline Wizard to look at my file as well?

Hi Rian,

Thanks for reaching out about this! I understand that you are seeing scroll bars appear in the textboxes that are on your buttons. I'm happy to help out with this! The scroll bars appear because some browsers add more spacing than others in the text boxes when using accessible text. The workaround is to export those shapes as pictures, insert those pictures, and reassign the triggers. Here is a Peek 360 video showing you how I did that.

• Scroll Bar Removal Workaround

I attached the file with the changes I made in the video.

I hope this helps! If you have any questions, don't hesitate to ask!

Hi, I am facing similar issues, where scroll bars are popping up on a few buttons and not on others of similar dimensions and also on text boxes that have very little text. Any help to turn off the scrolling feature is greatly appreciated, thanks!

Hi Somdotta,

I'm sorry you are experiencing this issue as well! Were you able to watch the workaround video I included in the post above? It shows the steps to import buttons as pictures which solve the issue. If this doesn't work for you, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot more?

Thanks for reaching out and I look forward to your response!

Hi, I am experiencing this issue with text boxes in my slide! How do I turn this off?

Hi Natalie!

Sorry to hear you've also run into issues with the text boxes on your slides! I'd be happy to help with that!

Just to clarify, are you experiencing the same problem Christian mentioned at the start of the thread? If so, have you had a chance to try the troubleshooting step my teammate Kelly shared earlier in the discussion?

If you are encountering a different behavior with text boxes, it would be helpful to take a closer look at your file to investigate what's going on. You can share a copy here in the discussion or privately through a support case. We'll delete it from our systems once troubleshooting is complete!

Thanks for reaching out! Looking forward to hearing from you!

Hi Steven,

No I haven't tried that. I will try and let you know if I'm still facing issues and will submit a support case. 

And yes, the issue is there are small scroll bars in my text boxes that weren't there before. 

Hi Natalie!

Thanks for sharing the feedback!

Not to worry! If the steps shared previously don't resolve the issue, please follow up and we will be happy to continue troubleshooting with you!

Hi there, 

I am having the same issue, but the video with the workaround was deleted. Can you reshare please?

Hi Bri,

Happy to help!

Here's a re-recording of the video on how to export a shape as a picture to prevent scroll bars from appearing in your shapes with text. 

Let me know if you have any questions!

Help...Same issue with the scroll bars. It's pretty frustrating. How do you stop them permanently. I think it happened when I upgraded some text in a master as I remembering it asking me if I wanted to upgrade the project. Silly me said yes, and the result is this auto scroll on every text box. I have to manually go in and change it in the formatting. Which is time consuming. Please fix this. 

Hello Janet!

I'm sorry this has caused frustration! Upgrading project text saves a backup copy of the project file with the original settings. Did you see the option to backup the original project file? If so, you might have a copy available with your original project settings.