Cannot see Illustrations or Pictures in Storyline 360 or Rise.

Hello Friends,

Can anyone help? I cannot see Illustrations or Pictures any longer in Storyline and Rise.

I have had my network team check all of the sites that I have seen on other discussion posts and I can still not see them. I am attaching a picture.

Any ideas why I can't see pictures or illustrations?

Thank you,


4 Replies
Leslie McKerchie

Hello Julie and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing that you're having difficulty seeing the items in the Content Library. I'm not clear on what documentation you've seen and/or tried, but here's the information your team needs:

Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. 

Let us know if you have any other questions or feel free to contact our support team directly here if your IT Team or Network Team run into an issue.