Thanks for reaching out and sharing that you're having difficulty seeing the items in the Content Library. I'm not clear on what documentation you've seen and/or tried, but here's the information your team needs:
Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.
Let us know if you have any other questions or feel free to contact our support team directly here if your IT Team or Network Team run into an issue.
My team recently acquired licenses for 360 and are unable to access images or illustrations. We have whitelisted all listed domains and endpoints as described above. We can access icons and videos but not images and illustrations. Help!?
Hi there - I don't have any kind of an IT support as we are an extremely small company. I also have zero illustrations come up no matter what I am searching for. Photos, icons and videos are all fine. I could do illustrations at one point and now nothing. HELP:)
This issue is resolved now, so please do let us know if you're still running into trouble! If so, the next step will be to connect with our Support Team.
I no longer can get results for Illustrations in Storyline. I started working on a new project yesterday and inserted 3 illustrations without issue. I tried searching for a new one today and get no results however the other 3 are still on their slides. Is this issue occurring again?
Happy Wednesday, Melinda! I'm happy to share that we have resolved the issue when searching for Content Library 360 illustrations in Storyline 360, Studio 360, or Rise 360, no results are shown!
I'm having the same issue with Illustrations. Yesterday I was able to view searched items for Illustrations, Photos, icons, etc. This morning I updated my installation for Storyline and now I can's see anything by the size of the returned images. They images are not showing. Photos, Icons, and Videos are working just fine.
Sorry to hear that you ran into this issue. I tried replicating the behavior using Storyline 360's most recent update, but I can confirm that Illustrations in Content Library 360 worked for me:
13 Replies
Hello Julie and welcome to E-Learning Heroes 😊
Thanks for reaching out and sharing that you're having difficulty seeing the items in the Content Library. I'm not clear on what documentation you've seen and/or tried, but here's the information your team needs:
Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.
Let us know if you have any other questions or feel free to contact our support team directly here if your IT Team or Network Team run into an issue.
Thanks! We have done all of this. I will have them contact IT directly.
Julie
My team recently acquired licenses for 360 and are unable to access images or illustrations. We have whitelisted all listed domains and endpoints as described above. We can access icons and videos but not images and illustrations. Help!?
Hi Eric,
Thank you for contacting our support team as well. I can see that you are currently working directly with Shiela.
Hi there - I don't have any kind of an IT support as we are an extremely small company. I also have zero illustrations come up no matter what I am searching for. Photos, icons and videos are all fine. I could do illustrations at one point and now nothing. HELP:)
Hi Annemijn,
Thanks for reaching out, and I'm sorry you're running into this error! Our team is currently looking into an issue where:
Feel free to bookmark this status page to keep an eye on our progress, and you can subscribe for notifications!
Hi Annemijn,
This issue is resolved now, so please do let us know if you're still running into trouble! If so, the next step will be to connect with our Support Team.
I no longer can get results for Illustrations in Storyline. I started working on a new project yesterday and inserted 3 illustrations without issue. I tried searching for a new one today and get no results however the other 3 are still on their slides. Is this issue occurring again?
Thanks for reaching out, Melinda!
We are currently investigating this issue, and the details are on our status page:
Investigating - When searching for Content Library 360 illustrations in Storyline 360, Studio 360, or Rise 360, no results are shown.
We’ll keep you posted as we continue to investigate this — we’re sorry for the trouble!
Happy Wednesday, Melinda! I'm happy to share that we have resolved the issue when searching for Content Library 360 illustrations in Storyline 360, Studio 360, or Rise 360, no results are shown!
Apologies for the snag!
I'm having the same issue with Illustrations. Yesterday I was able to view searched items for Illustrations, Photos, icons, etc. This morning I updated my installation for Storyline and now I can's see anything by the size of the returned images. They images are not showing. Photos, Icons, and Videos are working just fine.
I did try Rise and Illustrations are working there. Seems to be just Storyboard.
Hi Randall,
Sorry to hear that you ran into this issue. I tried replicating the behavior using Storyline 360's most recent update, but I can confirm that Illustrations in Content Library 360 worked for me:
As a troubleshooting step, try repairing your Storyline 360 installation to see if this helps. If the issue persists, reach out to our support team by opening a case so we can take a closer look at what's happening.