Thanks for reaching out and sharing that you're having difficulty seeing the items in the Content Library. I'm not clear on what documentation you've seen and/or tried, but here's the information your team needs:
Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.
Let us know if you have any other questions or feel free to contact our support team directly here if your IT Team or Network Team run into an issue.
My team recently acquired licenses for 360 and are unable to access images or illustrations. We have whitelisted all listed domains and endpoints as described above. We can access icons and videos but not images and illustrations. Help!?
4 Replies
Hello Julie and welcome to E-Learning Heroes 😊
Thanks for reaching out and sharing that you're having difficulty seeing the items in the Content Library. I'm not clear on what documentation you've seen and/or tried, but here's the information your team needs:
Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.
Let us know if you have any other questions or feel free to contact our support team directly here if your IT Team or Network Team run into an issue.
Thanks! We have done all of this. I will have them contact IT directly.
Julie
My team recently acquired licenses for 360 and are unable to access images or illustrations. We have whitelisted all listed domains and endpoints as described above. We can access icons and videos but not images and illustrations. Help!?
Hi Eric,
Thank you for contacting our support team as well. I can see that you are currently working directly with Shiela.