Hey there! We have noticed that the classic player is wide on the sides, which looks awkward. Anyone know what happened and how we can change that back to the previous classic player that fit neatly around the course? THANKS!
Can I ask what the resolution was for this issue? I just started seeing it in a lesson I've published many times previously. I always use classic and scale to fit browser window.
May I ask if the project was created using the latest build of Storyline 3.68.28887.0 or was it created from an older version? If you're comfortable sharing your file with us for testing, you can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Thanks so much for this information. I'll make note of this in your support case.
I see you're working with our colleague Ronaziel in your support case. You're in great hands! They'll reach out to you shortly with updates after reviewing your file.
7 Replies
Hello Bess!
Is this happening just in preview? Or when you publish it as well?
And have you played with the lock/scale settings shown below?
Bess is my colleague and this is a new issue for us. We are on different versions of SL:
How do I remove the extra player spacing to the left and right of the slide area?
Thanks!
Hi, Maura.
Thank you for opening a support case with our engineers! I see you're working with my teammate Cleo, so you're in great hands!
Please reach out to Cleo through the case if you have additional questions!
Can I ask what the resolution was for this issue? I just started seeing it in a lesson I've published many times previously. I always use classic and scale to fit browser window.
Thanks much.
Hi Tracy,
Thanks for reaching out!
It looks like Maura's issue was solved by importing the slides in batches into a new Storyline project. Each batch was tested and published until they found which slide was causing the problem.
May I ask if the project was created using the latest build of Storyline 3.68.28887.0 or was it created from an older version? If you're comfortable sharing your file with us for testing, you can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Hi, Kelly:
I am using the latest build, v3.68.28887.0. I will attempt the resolution you suggested. I also submitted a private support case ticket. Thank you!
Hi Tracy,
Thanks so much for this information. I'll make note of this in your support case.
I see you're working with our colleague Ronaziel in your support case. You're in great hands! They'll reach out to you shortly with updates after reviewing your file.
Have a great start to your week!