Constant refresh for layers in SL3

Apr 28, 2021

Is anyone else having a challenge in SL3 with layers. I keep have to refresh and sometimes shut down and start again to keep layers showing or not showing items from the base layer? It's getting frustrating :(. Thanks!

4 Replies

Becca Levan

almost 3 years ago04/29/21 at 6:24 pm (UTC)

Hi Sylvia,

Thanks for reaching out—I understand how this would be frustrating! I'm happy to offer some tips to try!

Be sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.
A simple repair usually fixes the problem: How to Repair Storyline 3.

If you still don't see improvement, I'd recommend connecting with a support engineer to help troubleshoot as a next step! They're happy to lend a hand!

CONNECT TO A SUPPORT ENGINEER.

Sylvia Wright
Author

almost 3 years ago05/05/21 at 8:18 pm (UTC)

Thanks so much Becca. I have followed the repair instructions. My only question is on the making sure 4.8 .net framework is checked. I've attached what mine looks like and I don't know if the first subbox is supposed to be checked. Mega thanks!

dot_net_framework.png

Leslie McKerchie
Staff

almost 3 years ago05/06/21 at 2:46 pm (UTC)

Hi Sylvia,

That image shows your overall Windows settings, not just as it pertains to Storyline. Microsoft .NET Framework 4.5.2 or later (gets installed if not present) is required for Storyline 3.

I'd recommend following up with your IT Team to understand your setup and any other requirements better.

Sylvia Wright
Author

almost 3 years ago05/20/21 at 4:04 pm (UTC)

Thanks Leslie. I appreciate the help. I am my IT team :).