Constant refresh for layers in SL3

Hi Sylvia,

Thanks for reaching out—I understand how this would be frustrating! I'm happy to offer some tips to try!

• Be sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.
• A simple repair usually fixes the problem: How to Repair Storyline 3.

If you still don't see improvement, I'd recommend connecting with a support engineer to help troubleshoot as a next step! They're happy to lend a hand!

CONNECT TO A SUPPORT ENGINEER.

Thanks so much Becca. I have followed the repair instructions. My only question is on the making sure 4.8 .net framework is checked. I've attached what mine looks like and I don't know if the first subbox is supposed to be checked. Mega thanks!

Hi Sylvia,

That image shows your overall Windows settings, not just as it pertains to Storyline. Microsoft .NET Framework 4.5.2 or later (gets installed if not present) is required for Storyline 3.

I'd recommend following up with your IT Team to understand your setup and any other requirements better. 

Thanks Leslie. I appreciate the help. I am my IT team :).