Content library error report

May 10, 2021

Violaine Magne
By Violaine Magne

Hello, I just downloaded the trial version of articulate 360. On storyline 360, when I open "Content library", an error report automatically appears (cf attachment). What to do ? Thank you for your help ! Nicolas

2 Replies
Maria Costa-Stienstra
almost 3 years ago05/10/21 at 2:55 pm (UTC)

Hi, Violaine, and welcome to E-Learning Heroes! ✨

Thank you for opening a support case with our engineers. I see you're working with my teammate Johnrey, who offered a few suggestions to start:

  • A quick repair of Storyline 360 - follow the steps here. 
  • If the repair doesn't work, check with your network administrator, and ask them to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.

If you have additional questions, please reach out to Johnrey through the case. 

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