i am working on a course and when i previewed the slides I was unable to see the course details. the slides were showing blank. I had to close the file and when I tried opening it I got an error the file is corrupt.
i opened the second version and got the same error. All my work is lost.
Are you working locally when making changes to your project? Working directly on a network drive has been known to cause file corruption, so we always recommend working out of a local drive to reduce this risk. Here's an article which includes some tips to reduce the risk of files getting corrupted.
Regarding your project file, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
1 Reply
Hi Christina,
Sorry to hear about your project file.
Are you working locally when making changes to your project? Working directly on a network drive has been known to cause file corruption, so we always recommend working out of a local drive to reduce this risk. Here's an article which includes some tips to reduce the risk of files getting corrupted.
Regarding your project file, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
You can also open a support case with our team if you need further assistance.