Hi all...quick question. We tested a course on several browsers..on Safari, the course presented glitches. How does that sort of issue get addressed, "fixing" something that only flares up in a specific browser? I can share more details with the problems if needed.
As Phil shared, if you could elaborate on the specific behavior you're running into, it would be easier to offer solutions! Also, if you're able to capture a screen recording of the issues when they occur, that could help as well.
To clarify, are these courses that have been published to Review 360, an LMS, or someplace else?
If you'd prefer to share examples of the issue privately, please connect with us through a support case.
I didn't see a support case associated with your Articulate ID, so I created one on your behalf. If you wouldn't mind uploading your course through the upload link in the e-mail you received, we'd be happy to start troubleshooting with you!
4 Replies
you can raise a support case or specify the glitch there maybe a workaround.
Hi Michele!
Sorry to hear you've run into this snag!
As Phil shared, if you could elaborate on the specific behavior you're running into, it would be easier to offer solutions! Also, if you're able to capture a screen recording of the issues when they occur, that could help as well.
To clarify, are these courses that have been published to Review 360, an LMS, or someplace else?
If you'd prefer to share examples of the issue privately, please connect with us through a support case.
Hi...thanks so much...I did create a support ticket and have sent the course to articulate.
Hi Michele!
You're welcome! Thanks for following up!
I didn't see a support case associated with your Articulate ID, so I created one on your behalf. If you wouldn't mind uploading your course through the upload link in the e-mail you received, we'd be happy to start troubleshooting with you!