I'm using cue points to line up translated subtitles to the right points in a video. I find that if I run the preview in the timeline the cue points are out of sync with the video. The only way to check that a cue point and the subtitle I've put there are in the right place is to run the whole slide from the beginning. Preview mode isn't accurate. When you're dealing with a 3-4m video that gets really tedious. Is this a known issue, or is there a workaround, or am I just doing it wrong :-) ?
Sorry to hear that you ran into a similar issue. Since this thread is pretty dated, I'd recommend opening a support case with us here so we can take a look at what's happening with your cue points. If you're willing, please include a copy of your project file, or a video showing the issue so we can test the behavior accordingly. We'll delete these files when we're done troubleshooting.
I'm sorry you're having an issue with cue points in preview mode! I have opened a support case on your behalf. You should be hearing from our support engineers soon to help you through this.
4 Replies
Hello Norman!
This is an issue that has been addressed with the QA team. When there is updated information to share, I will post this here.
This is still an issue. Can I have an update on this? Will it be attended to?
Hi Vicki,
Sorry to hear that you ran into a similar issue. Since this thread is pretty dated, I'd recommend opening a support case with us here so we can take a look at what's happening with your cue points. If you're willing, please include a copy of your project file, or a video showing the issue so we can test the behavior accordingly. We'll delete these files when we're done troubleshooting.
Looking forward to hearing from you!
Hi Vicki,
I'm sorry you're having an issue with cue points in preview mode! I have opened a support case on your behalf. You should be hearing from our support engineers soon to help you through this.
Thanks for reaching out!