Error message in Workday window for PDF from Resources in SL course

Jan 19, 2023

We recently converted over to Workday.  In an SL course, I have a PDF housed within the Resources.  In our previous LMS, all was well - the user clicked the Resources tab, selected the PDF, and the PDF opened in a new browser window.   The user could view/print the document.

In Workday, a new browser window opens, but it says "Not Found!"  Is this a SL issue or a Workday issue?

2 Replies
John Morgan

Hi Lucy,

I'm sorry you are having this issue with your PDF! The first thing I would do is test your course in SCORM cloud. It's a free online LMS environment that can be used to figure out whether the issue is with the LMS or the Story file. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.

If it doesn't work in SCORM cloud, share your file here or with our support engineers privately in a support case. We would love to troubleshoot this for you!

I hope this helps!