I have a problem at the previewing from the whole course or one page at this course. I get always a error report, when I started the previewing button. I found out that this depends on one page. I deleted everything and put everything inside again. Problem happend again.
Thanks for reaching out and sharing that you're having the same issue.
As you can see above, IKW had pinpointed the issue to a specific slide. A support engineer was able to work with them to identify a few images on the slide.
If you've narrowed it down to one slide, you can hide items on the slide and preview to see if you can identify the culprit(s).
3 Replies
Hello IKW, and welcome to E-Learning Heroes. 😊
I see that you were able to contact our support team directly as well and Philam is currently working with you directly.
Hi Leslie,
I am having this exact issue. How can I fix it?
Thank you!
Luciana
Hi Luciana,
Thanks for reaching out and sharing that you're having the same issue.
As you can see above, IKW had pinpointed the issue to a specific slide. A support engineer was able to work with them to identify a few images on the slide.
If you've narrowed it down to one slide, you can hide items on the slide and preview to see if you can identify the culprit(s).