Essay responses not consistently reporting in LMS

May 06, 2022


I've been working on an essay response type module to use as a survey. I've published and tested the module in our LMS 3-4 times after publishing in the SCORM2004 3rd Edition and SCORM2004 4th Edition. The text entry fields have been set to not allow blanks or no responses. 

Despite initially returning 100% of user responses (small sample size), I've tested this module with a larger group and it's "losing" answers within the LMS reporting engine. I'm unsure whether it's the LMS or the module, but I find the inconsistency most frustrating. "Lost" responses currently do not show a trend or pattern.

I've attached the Storyline file if anyone wants to take a look.

I'd really appreciate any insight or suggestions.

1 Reply
Jose Tansengco

Hello Gabriel, 

For LMS issues, we recommend first testing your course in SCORM Cloud just to get an idea on whether the issue is specific to your LMS or not. 

The best way to identify an LMS issue is to compare how your course behaves in an industry-standard testing engine. SCORM Cloud is the testing engine we use. It supports AICC, SCORM, xAPI (Tin Can API), and cmi5 content. You can create a free account here:

This video shows how to use SCORM Cloud with your Articulate content:

And you'll find some helpful troubleshooting tips here:

If your course works at SCORM Cloud but not in your LMS, please open a support case with your LMS provider. They’ll know how best to help with LMS-specific problems.

If your course doesn't work in SCORM Cloud, please reach out to our support team here for further assistance