Forum Discussion
Exit button doesn't work in Review 360
I have created a module in SL360 but when I publish to Review 360 the Exit button doesn't work. I've checked the Exit item in the player and the trigger is set correctly to Exit Course. All of my other courses Exit button works the only difference is the last slide is in a different scene on it's own. Is this the issue or will it function properly once published to Web or LMS?
It should work inside an LMS, outside you are stuck with browser security and most modern browsers will only allow a browser window to be closed that was opened with code by the underlying window
>However when I tested it out by opening the story.html file from the published content. It worked.
the "exit button" works (outside LMS) only for
- peek: Chrome + "file:// ..." + open with double click, drag&drop or "open (with)"
- peek: Firefox + "file:// ... /story.html" + open with double click
the "exit button" don't work
- peek: Chrome + "file:// ... /story.html" + start in the url bar
- peek: Chrome + "http:// ... /story.html"
- peek: Chrome + "https:// ... /story.html"
- peek: Firefox + "file:// ... /story.html" with drag&drop
- peek: Firefox + "http:// ... /story.html"
- peek: Firefox + "https:// ... /story.html"
Update: the exit button works if the user starts the course in a browser and a new tab is opened (in the same domain)
Update 2: if you bookmark the link to the course (with working exit course button) and uses the bookmark later -> exit course don't work
Update 3: tests with course in iframe
- peek: Firefox (course and website are in same domain) => exit course is working
- peek: Firefox (course and website are in different domains)* => exit course not working
result: it's a bit complicated
* this is the case for Review 360
I'll check these out. Thank you! 👍🏾
Hi Deena, I came across this discussion and figured it could be beneficial for you.
Hello Deena,
Looks like you're getting awesome help from Sandeep!
Just to add to what's already been covered, it is expected behavior for the exit course trigger to not work in Review 360, but it will work with most browsers when you publish for the web and LMS.
Thanks guys, I did see the article Joe posted above and followed the steps under the Browser Security section but it didn't make any difference in Review360.
Sandeep your article is a bit over my head....and it doesn't appear to let me do the modification to the config file she is suggesting.
Guess I will have to cross my fingers that it will work in the LMS and Web.
Hi, has this been solved? I just encountered this now after years of using Articulate. Any exit button I use as a trigger doesn't work in Review 360 but they do in Storyline.
Hi Joan,
Happy to help!
What you're encountering is not an issue but an expected behavior for how the exit course trigger behaves in Review 360. The trigger will not work in Review 360, but it will work with most browsers when you publish for the web and LMS. You can check out this article for more information:
I'm researching this problem now. On my client's website, the Exit Module button does not work. However when I tested it out by opening the story.html file from the published content. It worked. Not sure what is going on. I don't think I have the knowledge to understand what is going on.
Has this issue been addressed yet? I see comments going back 8 plus years! I tried the article's recommendations and STILL no correct functionality of the Exit course/button. Please help!
I just tell my SMEs it doesn't work in Articulate Review.
