Fonts not displaying correctly in published courses

Jun 20, 2022

I use Articulate Storyline 3.  When previewing, fonts are displaying correctly.  After publishing to LMS, the font displaying in Google Chrome and Microsoft Edge are displaying incorrectly.  It looks like Arial is displaying as Times New Roman.  The Ink Free is displaying in another font and creating weird spaces in between.  Any suggestions how to fix?

3 Replies
Maria Costa-Stienstra

Hi, Vanessa.

Thank you for reaching out!

I'm happy to help! Let me ask you a few questions to narrow down the issue:

  • You mentioned the issue happens when publishing to LMS. Do you experience this after uploading to the Learning Management System or when opening the published content locally?
  • Is this happening with a specific project or any .story file you publish to LMS?
  • Does this happen when you publish in a different format, such as web?

If you can share your .story file privately through a support case, we're happy to take a deeper look and investigate what's happening. 

Vanessa Robles

When previewing the content or publishing through Web, the font's were displaying correctly.  It was only displaying with a different font after publishing to our LMS. 

After trying different things, my team discovered if we cleared our cache, it resolved the issue and the fonts now display correctly. :)