I use Articulate Storyline 3. When previewing, fonts are displaying correctly. After publishing to LMS, the font displaying in Google Chrome and Microsoft Edge are displaying incorrectly. It looks like Arial is displaying as Times New Roman. The Ink Free is displaying in another font and creating weird spaces in between. Any suggestions how to fix?
I'm happy to help! Let me ask you a few questions to narrow down the issue:
You mentioned the issue happens when publishing to LMS. Do you experience this after uploading to the Learning Management System or when opening the published content locally?
Is this happening with a specific project or any .story file you publish to LMS?
Does this happen when you publish in a different format, such as web?
When previewing the content or publishing through Web, the font's were displaying correctly. It was only displaying with a different font after publishing to our LMS.
After trying different things, my team discovered if we cleared our cache, it resolved the issue and the fonts now display correctly. :)
3 Replies
Hi, Vanessa.
Thank you for reaching out!
I'm happy to help! Let me ask you a few questions to narrow down the issue:
If you can share your .story file privately through a support case, we're happy to take a deeper look and investigate what's happening.
This post was removed by the author
When previewing the content or publishing through Web, the font's were displaying correctly. It was only displaying with a different font after publishing to our LMS.
After trying different things, my team discovered if we cleared our cache, it resolved the issue and the fonts now display correctly. :)
This post was removed by the author
Hi Vanessa,
I'm happy to hear this issue has been resolved. Thank you for sharing your solution with the community!