Full Preview not working Storyline 360

I can preview scenes and slides without issue but when I try to preview the entire project (or publish it), I get an error message.  This started today after an up dated.  I have tried saving as a new name, and have also closed and restarted. 

I am able to preview individual slides and/or scenes without issue - it only prevents previewing the entire project.

Any suggestions to fix this?

 

3 Replies
Leslie McKerchie

Hello A. H.,

Thank you for reaching out and sharing what you are experiencing when previewing your entire project.

Typically, we recommend previewing the slides in smaller increments to track down the culprit, but it sounds like you've done this already.

I'm curious if the issue happens in any course you are working on or just this particular one? If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and re-check previewing.

If you'd like us to take a look, please share your project file publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.