I can preview scenes and slides without issue but when I try to preview the entire project (or publish it), I get an error message. This started today after an up dated. I have tried saving as a new name, and have also closed and restarted.
I am able to preview individual slides and/or scenes without issue - it only prevents previewing the entire project.
Thank you for reaching out and sharing what you are experiencing when previewing your entire project.
Typically, we recommend previewing the slides in smaller increments to track down the culprit, but it sounds like you've done this already.
I'm curious if the issue happens in any course you are working on or just this particular one? If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and re-check previewing.
If you'd like us to take a look, please share your project file publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Same issues for me since yesterday - so far it looks like this happens to any slides with images that have been copied over form another build. Any idea why this may be?
I'm sorry to hear that you're experiencing an issue with previewing your course. Have you tried importing your file into a new one as Leslie suggested above?
Please let me know if this works and if you need further assistance. We'll be happy to help!
5 Replies
Hello A. H.,
Thank you for reaching out and sharing what you are experiencing when previewing your entire project.
Typically, we recommend previewing the slides in smaller increments to track down the culprit, but it sounds like you've done this already.
I'm curious if the issue happens in any course you are working on or just this particular one? If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and re-check previewing.
If you'd like us to take a look, please share your project file publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I previewed each slide individually and eventually found a corrupted slide. Once I deleted it, the file would preview in full again.
Thank you.
For me deleting the draw from the question bank and then recreating a new draw worked.
I had started with a survey question before changing to graded question, must have confused something.
Posting in-case anyone else has this issue.
Same issues for me since yesterday - so far it looks like this happens to any slides with images that have been copied over form another build. Any idea why this may be?
Hi Kevin,
I'm sorry to hear that you're experiencing an issue with previewing your course. Have you tried importing your file into a new one as Leslie suggested above?
Please let me know if this works and if you need further assistance. We'll be happy to help!