Please watch the video I have attached to understand my problem. I don't know why full screen works perfectly fine before I upload the .zip cours to the customers website. I can click on the full screen in the Storyline preview and in Rise 360 Preview. But not for the website I uploaded it to.
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it looks like your course is embedded as an iframe in the LMS website, then "allowfullscreen" has to be added to the iframe tag on the LMS Website