I have added a gif into one of my articulate presentations but there are a couple of problems. The first is that a black box surrounds the gif even though there isn't one in the gif. I have attached an image of this problem.
The second problem is that the gif doesn't actually move. It appears as a still image. I have tested it on powerpoint and other softwares and the gif works normally.
Would you mind sharing a copy of your GIF file here so we can take a look at it? You can also open a support case here if you prefer to have us troubleshoot the issue privately.
3 Replies
Hi Luke,
Thanks for reaching out!
Would you mind sharing a copy of your GIF file here so we can take a look at it? You can also open a support case here if you prefer to have us troubleshoot the issue privately.
Hi Joe,
Thank you for your reply. I will open a support case now!
Cheers,
Luke
Hi Luke,
Great call opening a support case!
I see you're working with my colleague Renato. You're in good hands!
We'll continue the conversation over in the support case.
Have a great start to your day! 🎉