HELP Customer's Course ERROR - LMS did not return valid status code
Jul 31, 2020
I need help fast. The customer uses an LMS. We determined months ago that AICC, complete/incomplete worked to track completions in their system. There system has not changed.
The Storyline 360 course was republished about a month ago using the same publish settings. They were pointing to the /index_lms.html file.
However, the customer is reporting that the link gives an Error - LMS did not return valid status code error. I have attached the screen shot. They are using Chrome. The error is intermittent. The old index_lms_html5.html works sometimes but not others.
They tried to link to the story.html file instead but, of course, that does not track completions.
Any ideas? Thanks, Denise
11 Replies
I should also say that the original link did work then starting giving the error.
I have also verified that when they put it into their LMS, the course is just blank and the buttons won't work.
Hi Denise,
Thanks for contacting us and sharing the error that you are experiencing. I see that you are currently working with Renato on our support team.
Hi,
Can you please let me know if this was resolved and how it was accomplished. I am experiencing the same error.
Greetings, Mona!
Our team is still knee-deep in troubleshooting with Denise, but the issue may stem from a firewall setting. First, tell me more about your experience:
Thanks for looking into this. This courses we are seeing this on were built in Storyline 360. I am using version V3.43.22859.0
We see the error in Chrome and Edge. The course runs as designed in IE. Our LMS is SuccessFactors.
We publish two ways. For our Internal customers, we publish to our LMS and the courses are loading perfectly in all browsers.
The courses that we are having issues with are for our external customers. We publish these as AICC and place on our external server. We then send the URL to the dealers to launch the content. I don’t know if this has anything to do with the error, but we have noticed that the URL changes from https://COURSENAME/index
Hello Mona!
Thank you for the additional details! I've opened a support case for you with our Support Engineers so that we can continue troubleshooting. I just sent a brief email sharing the next steps, so please let me know if you didn't receive it.
I'll be following along to see what the fix is!
HI, I am having the same issue. "ERROR - LMS did not return a valid status code". The strange thing is I have three computers with Storyline 3 on them and two of the three have this error message every time the module is launched in our LMS. The third computer with Storyline 3 can take the unpublished material, publish it, and put it into the LMS and there is no issue. The only difference I see is that the computer that still "works" was the first one to have Storyline 3 installed. It is also the oldest and slowest. I have submitted a support case but have not heard anything back. Since I was using Articulate '13 previously I need to get all of our training modules converted by the end of the year and this is a major road block. Please get back to me with what can be done to get this corrected. FYI I uninstalled and reinstalled Storyline 3 on both of the computers that are getting the ERROR message but it did not help.
Hi Bennet,
Thank you for reaching out!
I am glad to see that you have opened up a case, and my colleague Chester is working with you on this. You are in good hands, and I want to encourage you to keep at it with him!
Please let us know if you have any questions!
Hello,
Was this issue ever resolved? I'm currently experiencing the same issue. The exam works in IE, but I receive the "LMS did not return a valid status code." error message in MS Edge and Google Chrome. Any help would be appreciated.
Thanks,
G.J
Hello Gregory!
Sorry, you're running into this snag! It looks like each case had a different resolution, so I encourage you to reach out to our Support Engineers for 1:1 troubleshooting.
Connect with a Support Engineer