Thanks! I just sent it in. I did send the error reports and details of what I was doing for every time the software got stuck this afternoon--previewing, and publishing to Review360 or the LMS.
I've opened a case on your behalf to connect you with a support engineer. Please know you're always welcome to reach out using the link Veronica shared above or at articulatecase.com!
You should receive an email soon with a link to upload your .story file for our team to take a look at. They'll dig in and get back to you as soon as possible!
3 Replies
Hi Maura,
To get a quick response, complete the form here: https://articulate.com/support/contact/360-teams
Once you do, support should get back to you pretty quickly.
Thanks! I just sent it in. I did send the error reports and details of what I was doing for every time the software got stuck this afternoon--previewing, and publishing to Review360 or the LMS.
Hi Maura,
I've opened a case on your behalf to connect you with a support engineer. Please know you're always welcome to reach out using the link Veronica shared above or at articulatecase.com!
You should receive an email soon with a link to upload your .story file for our team to take a look at. They'll dig in and get back to you as soon as possible!