Help, Storyline has stopped working!

Jul 14, 2021

I have recently had issues with Storyline, where I was importing a PPT into Storyline, I would then try to click on a slide and received the 'Articulate Storyline Error Report'.
I have tried several different ways to get Storyline to work, then I noticed that it even happens when I just try to create a 'New Project' on its own.
I have uninstalled both Storyline and Articulate, then re-installed them both, and have ended up with the same results. I can't create a 'New Project'.
I've added the 'bug information' that I received when the Error Report appears.
Am I missing something, why has this suddenly happened?

I am using the latest OS Version: Microsoft Windows 10 Enterprise 10.0.18363.0
Last Update Revision Number: 1646

6dFfGjpXFir.txt

1 Reply

Leslie McKerchie
Staff

almost 3 years ago07/14/21 at 1:02 pm (UTC)

Hello Gareth,

Thanks for reaching out and sharing what you are experiencing. Since it sounds like you have already done a bit of troubleshooting, I've opened a support case on your behalf to work directly with one of our support engineers. You should be hearing from someone soon.