Help with error message and unable to save project

Hey Lori!

Are you saving this file on your local hard drive or a shared network drive? Saving to a network drive can be risky, so try saving to your local C: drive if you haven't already.

Let me know if that solves it! 

Hi Alyssa - I am having this error too. I have tried local directory, USB stick. I have been saving everything as I go. Why does this error occur? Last time this happened I lost all of my project!

Hi Sonya, so sorry you're running into that error! We definitely don't want you losing your work. 

Is the error happening on one file in particular? If so, please send it to us by clicking here. Our Support Engineers will look it over and let you know what they find!

Hi

I am getting the same error, has there been any further insights into a solution?

I opened a second Storyline and another project, which I managed to save only changing the name of the file (Save as)

So sorry you've also come across this error, Anton. We can help!

While I don't have more insight to share at this time, we're happy to keep digging! Let's start fresh with some key details:

• Can I confirm you're saving and publishing Storyline projects on a local hard drive?
• Does this problem affect all .story files or a particular one?
• Mind sharing a troublesome course with us so we can take a close look?

We're standing by!

Thanks for sharing your project with us, Anton!

I see my teammate, Cleo, tried everything he could to try to recover the file. Appreciate you working with us, and I'm so sorry for the headaches. File corruption can happen even if all the recommended best practices are followed, unfortunately.

There might be a working version of that project in your temp files, though! Here's how to check: 

1. Open this folder in Windows Explorer:  %Appdata%\Articulate\Storyline 
2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
3. Change the file extension of the copy on your desktop from *.tmp to *.story
4. Double-click the file to open it in Storyline. 

If you're also a visual learner, here's a quick Peek on this process. We're crossing our fingers and toes, so let us know how you make out!

hi cant able to save the project it is showing low on memory but my device is full free of space.

Hey, eLearning Dev! Sorry you ran into that error!

Our Support Engineers can help you get back up and running. Reach out to the team here by opening a case. 

I am also getting the error 

Cannot access a disposed object.
Object name: 'StoryPackage'.

I wanted to save as a template but have also tried storyline project, its taken ages to make so really don't want to lose it. 

I have attempted to save on the desktop, in a my docs. in my dropbox that is on pc. as both template and as project.

Hey Chrisie, sorry you're getting stuck. It sounds like you're unable to save your Storyline file, is that right?

What version of Storyline are you using? You can check by going to the Help tab, then clicking About Storyline.

Try copying your slides to a new project to avoid losing your work. You can right-click on the slides or scenes, then select Copy. Create a new project file, then Paste the copied slides/scenes. 

Let me know if that gets you back up and running!