Images disappearing

I just saw quite a few postings about this from several years ago, but I'm relatively new to the software and am experiencing this.

Could someone provide guidance on what is causing images to go blank? The image is clearly there because I can click the "blank space" and it selects something, but the image doesn't show up in the .story file or the published version.

15 Replies
Jonas Brolin Hjortsberg


It actualy looks like a shape you have inserted (since the little yellow square shows). If you select the item and look at the timeline you will see if it is a image/a rectangle etc.

It could be that it is set to transparent 100%. Right click the "image" and select format shape (or similar. Now look at the Fill tab and make sure it is set to transparant 0%. However if it a image make sure it also is 0% transparent.

Hope it helps!




Hannah Andrews

Hi all!

Following up on this chain because it just happened again. The funny thing is that it's doing it both for images I've imported and standard Content Library items. Icons are safe; it only impacts photos and characters.

I've attached the file here so you can see that the timeline and slide preview on the left shows everything is there, but the actual slide doesn't show it.

Thanks for any help you can provide!

Leslie McKerchie

Thanks for the confirmation. I am seeing some strange behavior as you're reporting:

I imported your project into a new file to see if this would alleviate the issue and got some additional slides with missing items.

I did get an error message as well, so I'm opening a support case on your behalf so that you can work directly with one of our support engineers to get to the bottom of this issue.

Be on the lookout for an e-mail from our team.

maria casby

I have exactly the same problem.  Images are there, file saved, then a come back a few days later to continue working and some images have disappeared though they still appear in the timeline and icons (but eventually disappear from icons as well.  I have to go back and rename the image then reinsert it.  This happens quite often so it has become a real annoyance.  Any ideas?

Leslie McKerchie

Hi Maria,

Thanks for reaching out and letting us know that you are running into a similar issue with your project.

Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. Check out this article for more information and tips. 

Jason  Thompson


We're also running into this issue here - the problem is we are working in an enterprise environment and all our PC's are networked to a shared drive. For now, we're working off local storage and have filed a ticket to have local storage added to other stations - though this in contrast to our general IT policies - hopefully this mitigates this issue. Having to rework modules due to this issue is putting deadlines at risk for training that must go live in less than a month.

Hannah Andrews

That is exactly our issue. Since this is work done for my employer, saving any files to a local drive is against our IT policies. I would imagine this is common among many users and am surprised there isn't a way to fix this.

The same thing actually just occurred to a few audio files that we recorded right in the file, requiring us to re-record.

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Ren Gomez

Hi Sarah,

I'm sorry you're running into images randomly disappearing! Have you tried importing the course into a new file to see if there are any corrupt elements that appear? You can do this by opening a new file and going to File->Import and selecting your Storyline course.

Our support team would also be happy to lend a hand. Feel free to share your file using the link below.