I just saw quite a few postings about this from several years ago, but I'm relatively new to the software and am experiencing this.
Could someone provide guidance on what is causing images to go blank? The image is clearly there because I can click the "blank space" and it selects something, but the image doesn't show up in the .story file or the published version.
I'm happy to jump in here. It looks like some other user's issues were specific to SVG files in their projects. Editing the problematic SVG files in PowerPoint and saving them as new SVG files in Storyline seemed to resolve the issue.
If you're willing to share your file with our team, we would be happy to take a closer look. You can upload it here or share it privately in a support case! We'll delete it from our systems once troubleshooting is complete!
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Hi, Theresa!
I'm happy to jump in here. It looks like some other user's issues were specific to SVG files in their projects. Editing the problematic SVG files in PowerPoint and saving them as new SVG files in Storyline seemed to resolve the issue.
If you're willing to share your file with our team, we would be happy to take a closer look. You can upload it here or share it privately in a support case! We'll delete it from our systems once troubleshooting is complete!