Inaccurate score reporting in Taleo Learn (Storyline 3)
Jul 05, 2017
Our Taleo Learn LMS Administrators have guided us away from publishing in SCORM 2004 because of issues with completion status / score-reporting, but for our current module, the higher SCORM data limits are making 2004 (3rd Edition) a necessity. The problem I'm about to describe is specific to the Taleo Learn LMS, since it does NOT occur when the course is published to SCORM Cloud: hoping someone in the community with more experience with the Taleo Learn + SCORM 2004 combination can assist....
We've tried publishing as "Complete/Incomplete" and "Pass/Fail," both of which fail to mark the course "Complete" and move it to the Transcript. By publishing "Passed/Incomplete" the course moves to Transcript appropriately (progress!), but the reported quiz-score isn't always accurate: the 1st attempt score is accurately reported by the LMS. However, if the "Retry Quiz" button on the Results Slide is clicked, the LMS reports a score of 100% indefinitely. The LMS is apparently RECEIVING the correct scoring information (because the Pass/Fail status changes appropriately based on the most recent score), but once the "Retry Quiz" button is clicked, the score is always REPORTED as 100%. For programs in which we only need to document basic pass/fail, that might be acceptable, but for most courses, we need to be able to document an actual (accurate) score.
FYI, when published using Pass/Incomplete in SCORM Cloud, scores are accurately reported/updated alongside accurately updated course-status.
6 Replies
Hi Chris,
Thanks for letting us know you already tested the file on SCORM Cloud (you're one step ahead of me!) and that it's working properly there.
Hopefully other folks who have experience with Taleo Learn will chime in with advice!
Hello all,
Just wondering if anyone else is having this problem or found a solution. We are having a very similar issue in Taleo Learn. What is happening with us is that a passing score will have 10% plus 1 added.
So for example, if you get 80%, click the Retry button, and immediately check your score in Learn (without actually retaking the test), the score gets changed to 89% in Learn. If you score 90% and click retry, the score is immediately changed to 100%. Naturally, this issue doesn't matter with a perfect score.
We have Learn set to treat failing scores as Incomplete/No score shown, and we don't have a problem with those.
Our only solution at this point is that once a passing score is achieved, no more attempts are allowed. But we'd rather give learners a chance to improve their score in a correct manner.
Thanks!
I am also having a similar issue.
Hi David,
Thanks for reaching out to let us know that you're experiencing a similar issue. Since this conversation is a bit dated and it looks like you may be using Storyline 360, I'd like to start from the beginning and help you.
I have already made a post describing my issue here: https://community.articulate.com/discussions/articulate-storyline/oracle-taleo-learn-storyline-unable-to-set-the-score-in-the-users-transcript
I have recently did a SCORM 1.2 compliant course where the bookmarking did not function well. I would leave midway through an assessment and return to the 7th question when resuming the course. I discovered that removing all slide properties from "Resume saved state" to "Reset to Initial state" resolved it. So I am wondering if this has to do with the amount of information sent to the LMS.
Just my 2 cents.