Inaccurate score reporting in Taleo Learn (Storyline 3)
Our Taleo Learn LMS Administrators have guided us away from publishing in SCORM 2004 because of issues with completion status / score-reporting, but for our current module, the higher SCORM data limits are making 2004 (3rd Edition) a necessity. The problem I'm about to describe is specific to the Taleo Learn LMS, since it does NOT occur when the course is published to SCORM Cloud: hoping someone in the community with more experience with the Taleo Learn + SCORM 2004 combination can assist....
We've tried publishing as "Complete/Incomplete" and "Pass/Fail," both of which fail to mark the course "Complete" and move it to the Transcript. By publishing "Passed/Incomplete" the course moves to Transcript appropriately (progress!), but the reported quiz-score isn't always accurate: the 1st attempt score is accurately reported by the LMS. However, if the "Retry Quiz" button on the Results Slide is clicked, the LMS reports a score of 100% indefinitely. The LMS is apparently RECEIVING the correct scoring information (because the Pass/Fail status changes appropriately based on the most recent score), but once the "Retry Quiz" button is clicked, the score is always REPORTED as 100%. For programs in which we only need to document basic pass/fail, that might be acceptable, but for most courses, we need to be able to document an actual (accurate) score.
FYI, when published using Pass/Incomplete in SCORM Cloud, scores are accurately reported/updated alongside accurately updated course-status.