Issue with videos in Storyline

Mar 21, 2022

Hi all,

I have been fighting with a video file all afternoon and hoping someone can help.  I have a fairly simple storyline slide that contains 2 screencast videos.  One video starts at the beginning, the second video starts when the first one ends - about 90 seconds in.  When I have video #2 on a slide by itself and preview it, no problems.  I can put it on the slide with video #1 and hide video #1 and play video #2 - no problems.  As soon as I move video #2's start time to 90 seconds, it seems to get corrupted and the video just sits there on a frame that's somewhere in the middle and does nothing.  I've tried deleting and re-recording, saving/closing/reopening/redoing again, same result.  I have seen this issue happen before, over the last couple of years, at least.  I'm not sure what's going on, but I'm very frustrated and have wasted tons of time today messing around with this.  Any insight or fixes?  

6 Replies
Amie Gustavson

Also, I just had the same thing happen again on a completely new slide with a new video.  Video #2 seems to skip about 13 seconds when it starts playing on the timeline (when I use the play button on the timeline).  However, when I preview the slide, everything is fine.  The problem is that I can't add TTS and shapes, etc., to the slide because the timing is wonky when I'm previewing from the timeline itself.  This is a major problem that is causing me to waste a lot of time.  I'm happy to upload the file if you can guide me as to how to do that.  Thanks.