When clicking on a text box I am not able to edit the text content and receive a red crossed-out slide view (see attachment). Does anyone of you faced the same issue and how to avoid this?
I cannot see an attachment here. Are you having this difficulty with just one file? I would advise to import your slides into a new file and see if it alleviates the issue.
If you are having difficulty with more than one file, perhaps a repair of your software will assist.
Since this is an older post that originated from a question regarding Storyline 2, I want to ask you some follow-up questions to understand better how to help you.
Does this issue happen with every .story file, or one particular file?
Does the red crossed out slide view appear when you are trying to do something specific?
Can you try closing Storyline and reopening again?
I look forward to your responses and assisting you!
1/ I am working on storyline 3 from a Mac Book pro with parallel desktop
implemented (MacBook Pro (13 pouces, 2016, quatre ports Thunderbolt 3);
processor : 2,9 GHz Intel Core i5 double cœur
2/ Does this issue happen with every .story file, or one particular file? : I
have just started working on SL, so for the moment only one current file.
3/ Does the red crossed out slide view appear when you are trying to do
something specific? Yes, when I try to edit texts.It seems that the
processor is too meuch solicited. When I close everyapp and files and start
again, it works, but as soon as I open another app, this issue arises.
4/Can you try closing Storyline and reopening again? : I did it several
times.
I look forward to your responses and assisting you! Thank you !
Nathalie
5 Replies
Hi Patrick!
I cannot see an attachment here. Are you having this difficulty with just one file? I would advise to import your slides into a new file and see if it alleviates the issue.
If you are having difficulty with more than one file, perhaps a repair of your software will assist.
Hi anyone,
I have the same issue to deal with, a red crossed out slide view when I try to edit a text content. Can I have some help?
Thank you, Nathalie
Hi NATAHLIE ASSOULINE,
Welcome to the E-Learning Heroes community! ✨
Since this is an older post that originated from a question regarding Storyline 2, I want to ask you some follow-up questions to understand better how to help you.
I look forward to your responses and assisting you!
Hi ,
Thank you for your message.
Here are my responses:
1/ I am working on storyline 3 from a Mac Book pro with parallel desktop
implemented (MacBook Pro (13 pouces, 2016, quatre ports Thunderbolt 3);
processor : 2,9 GHz Intel Core i5 double cœur
2/ Does this issue happen with every .story file, or one particular file? : I
have just started working on SL, so for the moment only one current file.
3/ Does the red crossed out slide view appear when you are trying to do
something specific? Yes, when I try to edit texts.It seems that the
processor is too meuch solicited. When I close everyapp and files and start
again, it works, but as soon as I open another app, this issue arises.
4/Can you try closing Storyline and reopening again? : I did it several
times.
I look forward to your responses and assisting you! Thank you !
Nathalie
Hi, Nathalie.
Thank you for the additional information!
Let me ask you a couple more questions to narrow down the issue:
If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.