We are currently experiencing issues with videos in the Content library. We can't preview them and when we try to insert them, we get the following message:
The selected videos were not downloaded successfully. Please check your connection to Articulate 360 and try again.
Thanks so much for sharing this with us. I'm sorry to hear you're experiencing this.
When that message appears, opening the firewall and ports listed in this article typically helps: Articulate 360 Network Endpoints
If you and your team need a hand, our Support Engineers are a click away throughthis link. They'll work closely with you for a more in-depth into what's interfering with Content Library 360!
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Hello Michele!
Thanks so much for sharing this with us. I'm sorry to hear you're experiencing this.
When that message appears, opening the firewall and ports listed in this article typically helps: Articulate 360 Network Endpoints
If you and your team need a hand, our Support Engineers are a click away through this link. They'll work closely with you for a more in-depth into what's interfering with Content Library 360!
Hope this helps!