Narration not synchronized with audio waveform

 So I have the most up to date version of Articulate 360, and the narration is not synchronized with the audio waveform in the audio editor.  It appears that this was an issue in the past, but it also appears that it was resolved with an update.  Mine, however, is still off.  Any suggestions or help would be greatly appreciated!

3 Replies
Alyssa Gomez

Hi Rebekah, sorry you're running into this. We did fix an issue with the audio and the waveform in a recent Storyline 360 update, but now we're seeing another related issue that tends to pop up when there's a long audio file. It seems that the audio and waveform get more out of sync the longer the audio plays. Is that what you're seeing, too?

Would you mind sharing your file with me? The more examples we can get of this bug the easier it will be for us to pinpoint the problem and find a fix. You can attach it to a new thread comment, or send it to me privately here. Thanks!

Graham Cohen

Jumping in here.  I'm experiencing the exact same issue.  I'm on SL 3 though.  I have a large project with a lot of audio embedded.  Slides with long audio (longer then 1 minute) will run out of sync with the waveform.  The further down the file the worse the delay gets.  I would say there is at least a 2-3 second latency.  I am running the latest build of SL3.  Any help would be great.

 

Thanks.

Katie Riggio

Sorry you're running in this problem, Graham. I'm happy to help investigate!

I haven't heard similar reports on the latest version of Storyline 3 yet, and I'm glad you brought this to our attention.

With your permission, our Support Engineers can take a closer look. They're experts at nailing down the cause of such issues. If that works for you, you can upload your .story file privately to the team here. They'll delete it when they're done looking it over!