Photos and Illustrations not working Oct 19, 2021 By Paul Banks Hi everyone, Ive just found that i am unable to search and therefore unable to insert any Photo or Illustration from the "insert" tab. Ive included a screen shot that shows what any search results in - the search works for icons and videos any help would be greatly appreciated cheers paul search_results.png
Maria Costa-Stienstra Staff over 2 years ago10/19/21 at 12:56 pm (UTC) Hi, Paul, and welcome to E-Learning Heroes! ✨ Thank you for reaching out! I'm sorry to hear you're having trouble downloading illustrations and photos from the content library. Please take a look at the article below, and let's start by checking the network endpoints and ports listed here: Articulate 360 Network Endpoints If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.
Paul Banks Author over 2 years ago10/19/21 at 1:09 pm (UTC) Thanks Maria, this is all locked down by our IT dept so i will need to run it by them,so it could be a while before i get word back or update the post. thanks again
2 Replies
Hi, Paul, and welcome to E-Learning Heroes! ✨
Thank you for reaching out! I'm sorry to hear you're having trouble downloading illustrations and photos from the content library.
Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:
If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.
Thanks Maria,
this is all locked down by our IT dept so i will need to run it by them,so it could be a while before i get word back or update the post.
thanks again