16 Replies
steph rezendes

Hi Terri,

I have found a solution to this issue. I created a transparent rectangle and placed it over the player bar (and made sure it was the first layer on the timeline). When the user clicks the player bar, they're really clicking the rectangle, which prevents them from fast forwarding. I didn't move the rectangle over the play/pause, so they can still pause the video.

I also added a trigger to the Next button so that they can't advance until the media completes. I have a popup box come up which says "you must watch the entire video to complete" and the media pauses. When they close out of the popup box, the media restarts.

Hope this helps!

Yvette Healey

Brian: your tip works GREAT for PC and Mac browser users, but what about iPAD users? I've heard of using a layer with a custom player button to start the media on the base layer, but cover up controls. However, the integrated iPAD video player shows ON TOP of all layers, right? So none of this works on an iPAD? Any suggestions for that? I am testing on an iPAD 2 with Mac OS 10.0.2. Thanks!

Ashley Terwilliger

Hi Yvette,

This thread is a bit older, so I'm not sure that folks are still subscribed here. We have heard of some odd video behavior within iOS 10 but it seems to be specific to different LMS systems where content is hosted. If you're having difficulty with it, we're happy to take a look at it or you could also test it out by uploading to a site such as SCORM Cloud which is an industry standard for LMS testing. Also the only video behavior I've seen where the video will always come to the top is within the iPhone and it'll always launch in it's own player. 

Yvette Healey

Hello, Ashley!

Thank you SO much for replying to this thread! I actually submitted a support case, but I'm not quite sure I understand exactly how the support rep addressed the iPAD video problem?

I'm not sure if you have access to the support ticket cases, but the reference number is #00904936

The support tech provided a sample solution at this link: http://articulate.fyi/2dyGaJn

I understand the layer programming, and his prior suggestion to place a mostly transparent (but blocking) rectangle over the integrated Articulate video control player works beautifully for PC and Mac users. But, to your point, it appears that iPAD users (and perhaps phone users) have an iPAD/iPhone video player interface that sits ON TOP of any Articulate programming and thus can be manipulated by the user (dragging forward).

Can I confirm that is correct?

Yvette

Yvette M. Healey, MS
Instructional Design Specialist
Orthofix Learning
Office/Mobile: 704-661-6821
[logo-Orthofix]

Ashley Terwilliger

Hi Yvette,

Thanks for sharing that link and the case number ( I can look those up). What you'll see if you take a look at that link in an iPad is a different looking play button and seekbar on the video than if you were viewing on a PC/desktop screen but you're still unable to click on the seekbar element as the transparent element such as an object or hotspot is covering it so they can't seek ahead. This I tested on my iPad mini using iOS10. If you were to view the same thing in an iPhone, it would open the video player separately - but that's a function of Apple and not something you can control from within your Storyline course. So this link that was shared as a part of your support case behaves as I'd expect and as you described for desktop and iPad deployment. 

I also wanted to let you know that when you respond via email your signature is included here so you're welcome to edit the post to remove that information. 

Ashley Terwilliger

Hi Lisa,

This discussion is a bit older - but as you can see from my earlier reply it may depend n how you've inserted the video and what devices users are using to watch it. For example, some Apple iOS versions launch the video in a new tab or video specific screen and default to the Apple controls. 

Leslie McKerchie

Hello Val and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you would like to accomplish. 

Have you tried any of the suggestions already shared within this conversation? It looks like either removing the controls or using a hotspot or a shape over the video seemed to work well for others.