I keep trying to preview my project and I just get an error message. " We're sorry, something went wrong with Articulate Storyline and it might close." I've been having similar problems for a couple of days, where I'd get an error message, close the window, and try again & then have the ability to preview a slide or sceen. Now I am unable to preview anything regardless the number of attempts. I ran an update a few days ago. Is this related to the update or something else??
I'm so sorry you are having an issue with Storyline crashing! I understand how frustrating this can be. This would definitely qualify as erratic behavior. Here's an article on how to fix unexpected or erratic behavior.
If the problem continues, please open a support case with our support engineers. They would love to help you through this issue!
3 Replies
Hi there, try uninstalling, reboot your PC and then install the storyline software. See if you're able to overcome this issue.
I am having the same issue. I followed your suggestions but it is still happening.
Hi Suzanne and Sarah,
I'm so sorry you are having an issue with Storyline crashing! I understand how frustrating this can be. This would definitely qualify as erratic behavior. Here's an article on how to fix unexpected or erratic behavior.
If the problem continues, please open a support case with our support engineers. They would love to help you through this issue!
I hope this helps out!