Quiz - Submit button only working when clicked twice for incorrect responses


I'm using the pre-made templates in storyline 360 for my 15 question quiz.  When the user selects an incorrect response, s/he needs to click the submit button twice to see the results.  When s/he selects a correct response, clicking the submit button once works fine.  Does anyone know why this is happening?  It happens with all 15 questions (which are a mix of multiple choice, true/false, and drag and drop).

Thank you!


8 Replies
Alyssa Gomez

Hi there Ellen! Happy to help you solve this mystery.

First, what version of Storyline are you using? You can find this detail by going to the Help tab, then About Storyline. The latest version is Update 24

Also, do you find the same problem happens when you create a new quiz slide from scratch, not using the Content Library?

Katie Riggio

Hi, Ellen. Thanks for sharing this detail!

If you're not able to recreate the behavior in a non-Content Library quiz slide, that tells us that the culprit lies in the template. Would you mind sharing your .story file with us? We'll try to replicate what you're experiencing and will delete it after troubleshooting. You can send that Storyline file to us privately by using this upload link.

Looking forward to helping! 🙂

Katie Riggio

Good morning, Cloudtrainer Ltd team!

I'm happy to work with you on this. Referencing Ellen's case, here's what we uncovered:

The culprit: The question slides are set to have 2 attempts with no 'Try Again' feedback. That way, learners need to click the Submit button twice before the incorrect feedback appears, as it allows for another chance to answer the question with no additional feedback.

Here's how to fix that: Limit the attempts to 1, or set up a 'Try Again' layer.

Let me know if that helps you, too!