I have shapes nicely aligned in the normal view (stacked rectangles to make a gauge) but when I preview it, they are all akilter. This also happens to some other shapes I have stacked. When it is previwed, the top shape is moved over somewhat, exposing what is below. Any suggestions on preventing this?
I'm not sure that one more person saying "it's happening to me too" helps, however, it's happening to me too! :-(
I am noticing it particularly when using speech or thought bubbles. Sometimes the placement of the image moves in preview/publish and other times the text or other grouped assets do - this can be subtle movement or quite drastic. In addition (see attached example) some of the image may also disappear. It happens to items that are grouped or as a standalone asset and across multiple projects. It's highly frustrating and a time consuming issue.
I am working in Storyline 360 and assets and publishing are local to my laptop.
Same issue here in 360. These are shapes that were drawn in Storyline and are stacked in states veiw (so no resolution issues) and all files are local. Preview and published versions (with a variety of publishing settings) are still misaligned. Very frustrating. Please keep me updated if this gets resolved. All of the developers in our office are experiencing similar issues with the alignment of objects sporadically.
This is happening with video also...both when previewed and published....come on guys! This is not a problem that should be happening in a late version app like 360...especially one that costs so much per year. Totally unacceptable.
Something similar happening to me too....what's happening is I have shapes overlaying an image. When i click the preview arrow on the timeline, I notice that the image is shrinking about 30 pixels. So it appears the shapes are moving, but actually it's the image getting smaller. See attached.
Just a quick note to let you know that the issue where shapes are not aligned in preview/publish is fixed in the latest Articulate 360 Update. You'll want to download that update to take advantage of the fix!
Edward, are you using Storyline 360? If you want to share your file, I'm happy to take a look. You can do so by using the Add Attachment button in this discussion. Or you can share link with our Support Engineers privately.
I am sorry to hear that after updating to the latest version of Storyline 360, you are continuing to see this issue.
With your permission, would you be able to share your .story file to this thread? If you would prefer to send your files privately, please feel free to connect with our Support Engineers! We'll let you know our findings and will delete it after having a closer look.
I'm still seeing this bug in SL360. It's frustrating when things that have clearly been reported over a number of years go unfixed. Is there more the community can do to help track down the problem?
I've been able to find a workaround by reinserting all of the radio button objects on this slide. I have a large curriculum of modules all with these sorts of quiz slides. Here's hoping I don't have to rebuild all of them!
Articulate, I think one question we all have about this is regarding existing projects and templates. If this issue really is fixed, as @Lauren Connelly states above, does the fix apply to existing projects? Will the issue still be present in projects that use templates created in past versions? Please instruct as to how the fix has been implemented and what situations it does not apply to. (Thank you for your continued contribution to this thread...I'm sure it's frustrating at a customer service level that something so basic causes so much ire).
Thank you so much for bringing this to our attention, and I'm really sorry for the trouble this alignment issue is causing.
It looks like this bug has resurfaced in Storyline 360 and Storyline 3, so we need to take a second look at what changed. I'm going to bring this back up with the team and will keep this discussion posted on what we find out.
Thanks for bearing with us and if there's anything else we can do to help in the meantime, we'll be right here!
Hi, just adding to the countless messages above to say this is happening with me too...Some shapes i'm using to create a timeline are perfectly aligned on the slide, but in preview they are off.
Having the same problem with the misalignment in the preview view. But also that the parts of the shapes get cut off or disappear. I've attached examples, with boxes on the preview of where the issues appear.
I've used the cloud caption object and they are not grouped with the objects atop of them.
126 Replies
That would be very helpful, Larry. If you need to share it privately, you can do so here as well.
Here's one example. I'll send others privately so as not to clog this thread.
Five years to have correctly aligned pictures? Really team Articulate?
Here are 4 examples...
Thank you, Larry.
I've added your examples to the report as our team investigates.
I'm experiencing the same issue with multiple courses. I am working off my hard drive.
Thank you, Jamie.
You're in the right place to be notified of any updates we have to share on this issue.
Hi Leslie,
I'm not sure that one more person saying "it's happening to me too" helps, however, it's happening to me too! :-(
I am noticing it particularly when using speech or thought bubbles. Sometimes the placement of the image moves in preview/publish and other times the text or other grouped assets do - this can be subtle movement or quite drastic. In addition (see attached example) some of the image may also disappear. It happens to items that are grouped or as a standalone asset and across multiple projects. It's highly frustrating and a time consuming issue.
I am working in Storyline 360 and assets and publishing are local to my laptop.
Attaching an example...
Best wishes,
Heidi
Same issue here in 360. These are shapes that were drawn in Storyline and are stacked in states veiw (so no resolution issues) and all files are local. Preview and published versions (with a variety of publishing settings) are still misaligned. Very frustrating. Please keep me updated if this gets resolved. All of the developers in our office are experiencing similar issues with the alignment of objects sporadically.
This post was removed by the author
This is happening with video also...both when previewed and published....come on guys! This is not a problem that should be happening in a late version app like 360...especially one that costs so much per year. Totally unacceptable.
Something similar happening to me too....what's happening is I have shapes overlaying an image. When i click the preview arrow on the timeline, I notice that the image is shrinking about 30 pixels. So it appears the shapes are moving, but actually it's the image getting smaller. See attached.
This post was removed by the author
This post was removed by the author
Just a quick note to let you know that the issue where shapes are not aligned in preview/publish is fixed in the latest Articulate 360 Update. You'll want to download that update to take advantage of the fix!
Edward, are you using Storyline 360? If you want to share your file, I'm happy to take a look. You can do so by using the Add Attachment button in this discussion. Or you can share link with our Support Engineers privately.
Lauren, are you referring to the Aug 20th update? Just wondering since there is no mention of it in the version history fixes. Thanks!
Thanks Lauren. Just in time...I'm about to publish several courses where this is an issue.
Hi Lauren,
I just installed the newest version, it did not fix the bug.
Hey Brendan,
I am sorry to hear that after updating to the latest version of Storyline 360, you are continuing to see this issue.
With your permission, would you be able to share your .story file to this thread? If you would prefer to send your files privately, please feel free to connect with our Support Engineers! We'll let you know our findings and will delete it after having a closer look.
I'm still seeing this bug in SL360. It's frustrating when things that have clearly been reported over a number of years go unfixed. Is there more the community can do to help track down the problem?
I've been able to find a workaround by reinserting all of the radio button objects on this slide. I have a large curriculum of modules all with these sorts of quiz slides. Here's hoping I don't have to rebuild all of them!
Articulate, I think one question we all have about this is regarding existing projects and templates. If this issue really is fixed, as @Lauren Connelly states above, does the fix apply to existing projects? Will the issue still be present in projects that use templates created in past versions? Please instruct as to how the fix has been implemented and what situations it does not apply to. (Thank you for your continued contribution to this thread...I'm sure it's frustrating at a customer service level that something so basic causes so much ire).
Hello, my co-worker is having this issue today, using SL3. Is there an update for SL3 as well?
Greetings, everyone!
Thank you so much for bringing this to our attention, and I'm really sorry for the trouble this alignment issue is causing.
It looks like this bug has resurfaced in Storyline 360 and Storyline 3, so we need to take a second look at what changed. I'm going to bring this back up with the team and will keep this discussion posted on what we find out.
Thanks for bearing with us and if there's anything else we can do to help in the meantime, we'll be right here!
Hi, just adding to the countless messages above to say this is happening with me too...Some shapes i'm using to create a timeline are perfectly aligned on the slide, but in preview they are off.
Urgh. Most frustrating.
Looking forward to an update.
Having the same problem with the misalignment in the preview view. But also that the parts of the shapes get cut off or disappear. I've attached examples, with boxes on the preview of where the issues appear.
I've used the cloud caption object and they are not grouped with the objects atop of them.