Hi, I'm pretty new to SL so I might don't know how to do it, but I have hard time creating a master that apply font family to newly created slide.
On the provided story file, create a new slide with the template "Title and Content" and Title and Content will be Calibri, if you try to add a slide with the layout Summary you'll end up with a Comic Sans MS title and a Comic Sans MS content. Now go to Slide Master, change that content to Arial and go back to the slide, still Comic Sans MS on already existing slide AND on new slide ! Arial is never applied...
Thanks for reaching out with such detailed steps to reproduce the issue you are running into as well as a file to work with :)
I ran into an inconsistency as well, but not the same one as you, so I opened up a support case on your behalf so that one of our support engineers can take a closer look.
I'm sorry you're having an issue with slide master fonts! We would love to troubleshoot this for you! Would you be willing to share your file here or with our support engineers privately in a support case?
In Jonathan's case, the issue was resolved by recreating the Heading and Body/Content placeholder text and assigning the target font to both items. Can you try this out to see if it works for you?
If the issue persists, you can reach out to our support team by opening a case so we can troubleshoot the issue further.
4 Replies
Hey Jonathan,
Thanks for reaching out with such detailed steps to reproduce the issue you are running into as well as a file to work with :)
I ran into an inconsistency as well, but not the same one as you, so I opened up a support case on your behalf so that one of our support engineers can take a closer look.
Be on the lookout for an e-mail from our team.
Hi Leslie,
I am running into the same problem today. Has this matter (n)ever been resolved? If it has, can you please point me in the right direction?
Hi Paul,
I'm sorry you're having an issue with slide master fonts! We would love to troubleshoot this for you! Would you be willing to share your file here or with our support engineers privately in a support case?
Thanks for reaching out!
Hello Paul,
Happy to step in!
In Jonathan's case, the issue was resolved by recreating the Heading and Body/Content placeholder text and assigning the target font to both items. Can you try this out to see if it works for you?
If the issue persists, you can reach out to our support team by opening a case so we can troubleshoot the issue further.