Forum Discussion
Slight off white border - inside edge of Storyline 360 Player
Hi there, quick question. I'm using Storyline 360, and I'm noticing a slight off white pixel border abound a dark photo background. I've tried different things, and just can't seem to get rid of it. The border - off white/grey in color - is very slight - perhaps only a pixel or two. There are times that the border is on all 4 sides of the background, and with others, it's just on just the left and/or right. This photo shows the border (which is one the inside edge of the player) on the left side of the background image.
Thoughts? - Thanks in advance!
Hi there David,
Thanks for including the screenshot -- we've seen the same issue in our own testing. Our team is hard at work on a fix already! As soon as we get this resolved, we'll let you know.
By the way, are you seeing this slight border in all web browsers or just one browser in particular?
Hi Alyssa... Thanks for the quick follow up on this. The screen shot I provided was taken directly from the published preview screen, from within the preview mode, as viewed directly from within Storyline 360. Obviously, it's worse when using the dark option for the player frame. At times it does seem worse, like when using slide backgrounds imported directly from PowerPoint, and it seems to get better when using templates from Articulate 360. I'll keep you briefed as I try to discover any patterns... Thanks and have a great weekend.
Thanks for those extra details, David. I'll be sure to pass all of that along to our product team. We'll keep you posted on news of a fix!
Any updates on this? Experiencing the same thing, and makes it seems as though the image isn't wide enough, even though I have it stretched off screen to try to fix.
Thanks for checking in, Mark. We're still investigating this issue. As soon as we have a fix in place, we'll let you know!
Thanks Alyssa for the update. And yes, I’m looking forward to a solution as it is more pronounced at times (due to colors used), and unfortunately, I’ve had to modify color schemes to “hide” the lighter border... Have a great holiday!
You're in the right place to be notified of any updates we have to share Dave :)
I appreciate you sharing how you're working around the issue in the meantime as that may be helpful to others that run across this conversation.
Hi all,
Thanks again for working with us on identifying this issue, and I'm happy to share some great news - Storyline 360, build 3.31.19951.0 is available today!
It includes a fix for the issue where white lines or borders could appear around slides in published content.
Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here. If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟
Hi Ashley,
I'm experiencing the same problem in Storyline 3. Would you possibly know the status of a fix for this in this version of Storyline?
Thanks
Good morning, Tony!
It looks like we missed this discussion when Update 8 for Storyline 3 came out. So sorry for the trouble!
This version holds a fix for the issue where white lines or borders would appear around slides in published content. Click here to download the latest update.
Please let us know how you go after the update!
Thanks for this! The issue has been resolved, there are no more blurry borders since this update. Thanks a lot!
Hi Tony!
Happy to offer an update! Our team is actively working on this bug fix.
Unfortunately, I can't offer a timeline but when I know more information, I'll update this discussion.
