I've just updated to Camtasia Version 22 and when I try to import an MP4 video it produces, Storyline says "Could not be imported ... latest media player ... and codecs".
The video plays fine with MS Media Player and VLC Player, but won't import into Storyline. Storyline can import a different video created using PowerPoint.
Camtasia Studio and Storyline are both installed on the same PC so the codecs are there. Any ideas?
I created a support case on your behalf so we can get you in touch with our support team to have them take a closer look at your issue. You case is in good hands, and someone will be in touch with you shortly!
Thank you Joe, I did get an email from support, but I can't now reproduce the problem - it's working fine today. I'm not sure what changed, whether is was just several reboots, I did receive some Microsoft updates yesterday, but whatever fixed it, it's working fine today.
3 Replies
Hi Colin,
I created a support case on your behalf so we can get you in touch with our support team to have them take a closer look at your issue. You case is in good hands, and someone will be in touch with you shortly!
Thank you Joe, I did get an email from support, but I can't now reproduce the problem - it's working fine today. I'm not sure what changed, whether is was just several reboots, I did receive some Microsoft updates yesterday, but whatever fixed it, it's working fine today.
Thank you for your prompt support.
Hi Colin, glad to hear that things are now working smoothly on your end!
If anything else comes up please feel free to reach out in the community or in a support case!
Have a great day ☀️