38 Replies
Lauren Connelly

Hi Bill!

Sorry this is affecting your course! We found that it's the rapid clicking that affects incorrect scoring.

We haven't released a fix yet, but we are continuing to track and test files. Are you comfortable sharing your file with us?  If so, please use this private upload link. We'll test your file and share our findings!

Tracy Britan

I'm experiencing a related issue. I have a quiz in where all of the questions are set to shuffle the answers, except for a Multiple Choice type question where All of the Above is the last answer. 

If the user selects a wrong answer, the Print Results shows one of the other answers as Correct (usually the answer the learner selected, which is really confusing them). I have yet to see it show as the All of the Above choice. Again, this question slide is the ONLY one set to Shuffle = None.

This is not a problem with my LMS, as it's doing this in both my LMS and Scorm Cloud.

Ward Starrs

After trying to solve the problem by removing shuffle, random questions, and question banks, we solved the problem by going to Ispring quiz maker. We did a lot of testing first and have been using it for a couple of weeks with no problems. It also adds some nice features for analyzing the answer selections for each student.

Leslie McKerchie

Hi Sara,

Thanks for sharing what you are experiencing as well as that screenshot. 

We are currently investigating an issue specific to quizzes that have a pre-submission Review option when submitting all at once and then clicking the next button rapidly prior to submission. Does that sound like what you are experiencing as well? I know you specifically mentioned how quickly they were moving through the content. 

Margaret Werdermann

I'm was having the same problem - one of the questions in my quiz showed as correct with the right options chosen IF I viewed it as a single-page preview; but, as soon as I previewed it as part of the full course or tried it as part of a published course, it showed as incorrect even though the right options were chosen.  This happened on the first run through the questions, not as part of a review.  I also was not clicking through the answers quickly at all.

I tried changing it from randomized options to not randomize; I tried reselecting the correct answers in the Form view; I even tried deleting that question and reprogramming it.  Nothing worked.  In the end, I just pulled the question out of the quiz; which was a shame, because it was a good question.

Please let me know when this bug is fixed.

Katie Riggio

Hi Margaret,

I'm so sorry you experienced this bug, but it's much appreciated that you shared what helped! We'll report back to this discussion with any changes.

You mentioned you didn't click the Next button quickly, so we're happy to troubleshoot the file and see what's happening on that specific question. If you have the affected .story file handy, please use this private upload link.

We'd be remiss not to explore further!

Margaret Werdermann

I have tried twice to submit a ticket through your page. Both times, I clicked on the Submit button and nothing happened.

Margaret Werdermann
Organizational Development Consultant
………………………………………………………………………………….................................
Manitoba Public Insurance | Organizational Development
C: 204-955-2045
950-234 Donald Street, Winnipeg, MB R3C 4A4

Ren Gomez

Hi Margaret,

Thanks so much for keeping at it, and I'm sorry you had to submit multiple times for your case to come through!

It looks like my teammate, Renato, has reviewed your file and provided you with some suggestions and next steps.

Let us know if you received it, and if you have, please let Renato know if the changes will work for you!