Very similar to 2-4 year old questions I am getting only the incorrect banner on Review Quiz slides in Storyline 360. I need to fix this for a client. Got any advice?
We released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where rapid or very fast clicking of the Next button while reviewing the quiz slides gives incorrect results once the quiz is submitted.
Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features.
If you have any questions, you can reach our team in this discussion or in a support case.
Hi all - if I'm reading this string correctly, it seems the 'fix' for correct / incorrect display was to set the slides to 'automatically' decide?
Also maybe related is an issue we are having on 'retry' assessment. The retry button has 'reset only incorrect questions' and then jumps to the first question. Unfortunately it is always jumping to the first question regardless of the fact the learner got the question correct the first time out.
It is somewhat fixed by changing the slides to 'automatically decide' but it still flashes up the first slide before jumping to the first incorrect slide the learner got wrong. Not a great experience for the learner with that visual distraction occurring.
Has anyone experienced this or have a solution? I've submitted a ticket but thought I'd ask here just in case...
Thanks for reaching out, and I see you connected with my teammate Gerald in a support case. I've gone ahead and added this additional info to your case notes for Gerald to review, but if you have any other questions, be sure to reach out to Gerald in your case.
Thanks Becca - unfortunately no resolution for the flashing up of the first question before jumping to the first incorrect. Seems it's being investigated as a possible bug.
I am having this same issue with a compliance quiz. I just posted a 4 hour course yesterday and now I'm getting comments back of users getting answers marked wrong when they are correct. Please let me know if anyone has found a solution ASAP.
I appreciate you reaching out and sharing that you are experiencing the same issue.
You mentioned that users are getting answers marked wrong when they are correct.
Based on the original question, I assume that this is happening when they Review the questions after completion?
If so, please check the Slide Properties for your question slides. If the revisit option is set to 'reset to initial state,' then when the timeline starts on the slide (during review), the slide will reset to not being answered and show the incorrect banner.
There were quite a few issues discussed in this thread - would you mind clarifying which specific behavior are you currently experiencing so we can take a closer look at what's happening?
In addition to the description of the behavior, would you be willing to share a copy of your project file here or in private by opening a support case so we can do some testing on it? We want to test as accurately as possible, and using your project file would help us with this. We'll delete it when we're done!
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AHA!... I have never noticed that setting before - it has always just been set!
Issue sorted!
Many thanks :)
Glad I could help, Patricia. I appreciate the update!
Hi all!
We released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where rapid or very fast clicking of the Next button while reviewing the quiz slides gives incorrect results once the quiz is submitted.
Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features.
If you have any questions, you can reach our team in this discussion or in a support case.
Hi all - if I'm reading this string correctly, it seems the 'fix' for correct / incorrect display was to set the slides to 'automatically' decide?
Also maybe related is an issue we are having on 'retry' assessment. The retry button has 'reset only incorrect questions' and then jumps to the first question. Unfortunately it is always jumping to the first question regardless of the fact the learner got the question correct the first time out.
It is somewhat fixed by changing the slides to 'automatically decide' but it still flashes up the first slide before jumping to the first incorrect slide the learner got wrong. Not a great experience for the learner with that visual distraction occurring.
Has anyone experienced this or have a solution? I've submitted a ticket but thought I'd ask here just in case...
Thanks!
Hello Gillian!
Thanks for reaching out, and I see you connected with my teammate Gerald in a support case. I've gone ahead and added this additional info to your case notes for Gerald to review, but if you have any other questions, be sure to reach out to Gerald in your case.
Thanks Becca - unfortunately no resolution for the flashing up of the first question before jumping to the first incorrect. Seems it's being investigated as a possible bug.
I am having this same issue with a compliance quiz. I just posted a 4 hour course yesterday and now I'm getting comments back of users getting answers marked wrong when they are correct. Please let me know if anyone has found a solution ASAP.
Hello Amy,
I appreciate you reaching out and sharing that you are experiencing the same issue.
You mentioned that users are getting answers marked wrong when they are correct.
Based on the original question, I assume that this is happening when they Review the questions after completion?
If so, please check the Slide Properties for your question slides. If the revisit option is set to 'reset to initial state,' then when the timeline starts on the slide (during review), the slide will reset to not being answered and show the incorrect banner.
Thank you for the response. So, should I choose “Resume Saved State”?
I apologize, Amy. Yes, either 'Resume saved state' or 'Automatically decide' should work as expected.
Thank you very much for your help
Ok, I changed it to Resume saved State and now my team is showing that it’s not taken. Why is it doing this?
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I'm unable to see the image that you include here. I assumed you replied via email, which does not allow pictures to populate in the forums.
I'd like you to share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.
Was this issue ever resolved? I am having the problem today.
Hi Michele,
Sorry to hear that you ran into a similar issue.
There were quite a few issues discussed in this thread - would you mind clarifying which specific behavior are you currently experiencing so we can take a closer look at what's happening?
In addition to the description of the behavior, would you be willing to share a copy of your project file here or in private by opening a support case so we can do some testing on it? We want to test as accurately as possible, and using your project file would help us with this. We'll delete it when we're done!
Hello, Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (v3.80.30988.0.).
In this update, we have implemented a fix for:
Please update to the latest version of Storyline 360 to take advantage of the fix. Here's how:
Update Authoring Apps
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!