Storyline Blocks on Mobile using Rise

Aug 12, 2022

Hey Articulate, 

It seems that storyline blocks still do not play well at all on mobile (only tested on iPhone's), initially it begins with a black screen with a play button, this may be default behaviour, but when I click play on mobile sometimes it doesn't play, and if it does, it crazily zooms in, so a user has to pinch the screen to be able to interact or see the block itself, which as it's Storyline is not as responsive as default Rise content. 

Is there a workaround or fix for this?

Thanks

1 Reply
Jose Tansengco

Hi Kris, 

Sorry to hear that you ran into this behavior. Chances are this is already the case, but are you viewing your courses on a supported mobile browser? If you are, then we'll need to take a closer look at your Rise 360 course to figure out what's happening. I opened a case on your behalf so we can get you in touch with our support team. Your case is in good hands, and someone will be in touch with you shortly!