5 Replies
Ren Gomez

Hi Deb,

Thanks for reaching out! When you publish to video, the folder should lead you to an .mp4 file. When you double-click that, your video player will open automatically.

Is the video player opening as expected, but nothing is playing? Or is nothing happening when double-clicking on the .mp4?

Our support team can also take a look at your published output and lend a hand! Feel free to connect with them using the link below.