Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I see that you’ve reached out to our Support Engineers and are working with my teammate, Darrell. You’re in great hands! We’ll continue the conversation there.
I also wanted to provide some clarity for anyone experiencing this! There was a previous issue where users were seeing an error when inserting videos from the Content Library. This has since been resolved. For status updates, please feel free to go to articulatestatus.comand select Subscribe to Updates.
If you continue to see this issue, If you continue to experience this issue, you may need the help of your IT team! You can ask them to ensure that these Articulate 360 domains are added to your organization's allowlist for your Articulate 360 apps to work properly.
4 Replies
Are you talking about Videos from the Content Library? There may be an issue with endpoints.
https://articulate.com/support/article/Articulate-360-Network-Endpoints
Thank you Ron, yes that's what I'm referring to. I'm not too sure on end points, but will read up on it. Tx again for the reply.
there seems to be a technical problem with Content Library and Videos
https://community.articulate.com/discussions/articulate-storyline/receiving-an-error-when-using-content-library-360-videos
Hi Kirstyn,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I see that you’ve reached out to our Support Engineers and are working with my teammate, Darrell. You’re in great hands! We’ll continue the conversation there.
I also wanted to provide some clarity for anyone experiencing this! There was a previous issue where users were seeing an error when inserting videos from the Content Library. This has since been resolved. For status updates, please feel free to go to articulatestatus.com and select Subscribe to Updates.
If you continue to see this issue, If you continue to experience this issue, you may need the help of your IT team! You can ask them to ensure that these Articulate 360 domains are added to your organization's allowlist for your Articulate 360 apps to work properly.
I hope this helps!